Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sona S

Sona S

Kollam

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager - Customer Success

Hyreo
07.2023 - 04.2024
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developing and maintaining relationships with customers to understand their needs, challenges, and goals.
  • Monitoring key performance indicators (KPIs) related to customer success, such as retention rates, customer satisfaction scores, and reporting on these metrics to management.
  • Leading a team of customer success executives, providing guidance, training, and support to help them succeed in their roles.
  • Continuously seeking ways to improve customer success processes and strategies to better meet the needs of customers and drive business growth.

Lead - HR Operations

Hyreo
07.2022 - 06.2023

HR Operations Executive

Hyreo
07.2021 - 06.2022

Communicative English Trainer

Aldec
06.2016 - 11.2020

Education

MBA - Human Resources Management

Madurai Kamraj University
Madurai, India
04.2001 -

Bachelor of Commerce - B.Com Computer Application

Kerala University
Kerala, India
04.2001 -

Skills

Operations Management

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Accomplishments

  • Beyond Call of Duty award in the year 2023
  • Best Trainer - 2017-2018
  • Most dedicated staff - 2018-2019
  • Most consistent staff - 2019-2020

Timeline

Assistant Manager - Customer Success

Hyreo
07.2023 - 04.2024

Lead - HR Operations

Hyreo
07.2022 - 06.2023

HR Operations Executive

Hyreo
07.2021 - 06.2022

Communicative English Trainer

Aldec
06.2016 - 11.2020

MBA - Human Resources Management

Madurai Kamraj University
04.2001 -

Bachelor of Commerce - B.Com Computer Application

Kerala University
04.2001 -

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Sona S