Sona S
Kollam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Customer Success
Hyreo
07.2023 - 04.2024
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developing and maintaining relationships with customers to understand their needs, challenges, and goals.
- Monitoring key performance indicators (KPIs) related to customer success, such as retention rates, customer satisfaction scores, and reporting on these metrics to management.
- Leading a team of customer success executives, providing guidance, training, and support to help them succeed in their roles.
- Continuously seeking ways to improve customer success processes and strategies to better meet the needs of customers and drive business growth.
Lead - HR Operations
Hyreo
07.2022 - 06.2023
HR Operations Executive
Hyreo
07.2021 - 06.2022
Communicative English Trainer
Aldec
06.2016 - 11.2020
Education
MBA - Human Resources Management
Madurai Kamraj University
Madurai, India 04.2001 -
Bachelor of Commerce - B.Com Computer Application
Kerala University
Kerala, India 04.2001 -
Skills
Operations Management
Data Analysis
Continuous Learning and Adaptability
Time management and prioritization
Customer Experience
Reporting and metrics tracking
Accomplishments
- Beyond Call of Duty award in the year 2023
- Best Trainer - 2017-2018
- Most dedicated staff - 2018-2019
- Most consistent staff - 2019-2020
Timeline
Assistant Manager - Customer Success
Hyreo
07.2023 - 04.2024
Lead - HR Operations
Hyreo
07.2022 - 06.2023
HR Operations Executive
Hyreo
07.2021 - 06.2022
Communicative English Trainer
Aldec
06.2016 - 11.2020
MBA - Human Resources Management
Madurai Kamraj University
04.2001 -
Bachelor of Commerce - B.Com Computer Application
Kerala University
04.2001 -