SONAKSHI
New Delhi
Summary
Seeking for a job to pursue a highly rewarding career and healthy work environment where I can utilize my skills and knowledge efficiently for the organizational growth.
Overview
8
8
years of professional experience
Work History
Associate Service Consultant
Icall support services private limited
Gurugram
05.2023 - 11.2025
• Processed insurance policy cancellations in accordance with regulatory and company policies.
• Resolved customer queries related to refunds. charges, and policy terms while maintainine nian service cually.
• Coordinated with internal teams to ensure smooth and error-free cancellation
processing
• Contributed to process improvements for faster turnaround
• Provided support to customers through email.
Operations Associate
Wing In Travel Advisory
Gurugram
02.2022 - 03.2023
• Responded to customer inquiries via email.
• Resolved customer queries related to refunds, charges.
Documentation Assistant
HDB Financial Services
05.2018 - 02.2019
• Ensures documents are correct, complete, and submitted on time.
• Maintains records of requests and follow-ups.
Education
Bachelor of Commerce -
Shobhit University
01.2015
12th class -
CBSE
01.2012
10TH class -
CBSE
01.2010
Skills
- Windows XP
- Microsoft Word
- Stenography
- Typing
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear full responsibility of its accuracy.
Professional Skills
60 wpm, 45 wpm, Excellent written and verbal communication skills, Willingness to work in team, Ability to deal with people well, Disciplined & good etiquette
Personal Information
- Father's Name: Sh Mahesh Kumar
- Date of Birth: 01/08/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Associate Service Consultant
Icall support services private limited
05.2023 - 11.2025
Operations Associate
Wing In Travel Advisory
02.2022 - 03.2023
Documentation Assistant
HDB Financial Services
05.2018 - 02.2019
Bachelor of Commerce -
Shobhit University
12th class -
CBSE
10TH class -
CBSE