Sonakshi Jaiswal
Bangalore
Summary
Dynamic Business Consultant with extensive experience in transforming high-level requirements into actionable user stories. Expertise in Agile methodologies and stakeholder management has led to successful facilitation of workshops and effective management of product backlogs, promoting cross-functional collaboration and project alignment. A track record of enhancing product features through strategic planning and clear communication highlights a commitment to driving business success.
Overview
10
10
years of professional experience
Work History
Business Consultant
Zensar
06.2023 - Current
- Assessed client needs in a timely and efficient manner.
- Organized workshops to capture requirements.
- Performed T-shirt sizing for cross-functional teams including Design, Dev., and QA.
- Developed a RAID matrix for requirements.
- Coordinated sprints alongside managing Kanban boards within Azure DevOps.
- Managed product backlog in Azure DevOps, ensuring accurate and updated requirements.
- Maintained data validation specifications in Excel.
- Translated requirements into detailed user stories and acceptance criteria within JIRA.
- Implemented velocity and story point tracking.
- Contributed to the design team's efforts through usability testing.
- Sprint planning session and story estimations using the planning poker tool.
- Pre-refinement and refinement sessions with design, dev, and QA teams.
- Facilitated daily discussions with Dev team on feasibility and sprint goal alignment.
- Technology/Tools used – Azure DevOps, Miro, MS Excel, and MS Word.
Senior Business Analyst
Zensar
03.2022 - 06.2024
- Served as proxy Product Owner for multiple online service optimization flows on website.
- Transformed high-level Epics into detailed User stories within JIRA.
- Designed user flows and managed story mapping.
- Worked closely with developers and testers.
- Led prioritization meetings with stakeholders.
- Facilitated collaboration with external teams through JIRA management.
- Conducted sessions to define MVP scope and features.
- Led refinement sessions with the Scrum team.
- Managed documentation in Confluence, and product backlog in JIRA.
- Led Scrum ceremonies effectively.
- Produced comprehensive functional and non-functional user stories with clarity.
- Tools and Technologies: JIRA, Confluence, MIRO, Figma, Google Analytics, MS Word, and MS Excel.
Business Analyst, SCRUM Master
Amadeus
01.2021 - 11.2021
- Transformed product owner’s epics into detailed user stories using JIRA.
- Developed current and future state process flows.
- Led and managed Scrum meetings.
- Developed release capacity spreadsheet in Excel.
- Managed product backlog and functional specifications using JIRA and Confluence.
- Executed support for UAT and designed comprehensive functional tests using HPALM tool.
- Facilitated defect triage meetings.
- Conducted daily scrum meetings with development team for assessing feasibility.
- Tools and Technologies: JIRA, Confluence, HPALM, MS Word, MS Excel, draw.io, and Visio.
Business Analyst
Infosys Limited
03.2019 - 12.2020
- Facilitated discussions with SMEs and project team to align everyone to goals.
- Prepared comprehensive documentation capturing stakeholder requirements and objectives.
- Designed wireframes through Microsoft Visio.
- Documented and uploaded user stories in JIRA.
- Managed the product backlog.
- Facilitated scoping discussions, gathering needs and providing estimates for stakeholders.
- Handled everyday scrum discussions involving the project team.
- Provided support for UAT activities.
- Tools and Technologies: JIRA, Confluence, MS Word, MS Excel, MS PowerPoint, APIs, SQL.
Business Analyst
Infosys Limited
04.2017 - 02.2019
- Acted as proxy PO, coordinating effectively with SMEs and project team.
- Conducted requirement analysis and planning.
- Mapped business requirements to project deliverables.
- Led scoping sessions to gather requirements and provide estimates to stakeholders.
- Supported end-to-end and UAT, which included preparation of test plans and test scenarios.
- Facilitated brainstorming workshops for idea discussion and product understanding.
- Conducted daily scrum meetings
- Documented project materials for future reference.
- Tools and Technologies: MS Word, MS Excel, Wireframing, MS PowerPoint, SQL, Draw.io.
Senior System Engineer
Infosys Limited
02.2016 - 03.2017
- Collaborated with business and onsite BA to resolve offshore team concerns.
- Validated requirements through desk checking and walkthroughs.
- Conducted ongoing improvements and bug remediation.
- Tools and Technologies: MS Word, MS Excel, ServiceNow.
System Engineer
Infosys Limited
10.2014 - 01.2016
- Managed high-severity tickets such as P1s and P2s.
- Executed application upgrades, migrations, and security patching with zero business disruptions.
- Service Management Processes: Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management in ServiceNow.
- Collaborated with business teams to achieve SLAs.
- Strong documentation has been done for RCAs, security control and compliance, test cases, installation guide, known errors, application support guides, and other knowledge gathered.
- Liaised with vendors and users to manage COTS applications.
- Tools and Technologies: ServiceNow, SQL.
Education
BTech - Information Technology
Uttar Pradesh Technical University
07-2014
Skills
- User story development
- Requirements gathering
- Product backlog management
- Agile methodologies
- Documentation management
- Scrum ceremonies
- Test case design
- Velocity tracking
- Process mapping
- Stakeholder management
- Azure DevOps
- Requirement analysis
- Data validation
- Problem solving
- Effective communication
- Team leadership
- Workshop facilitation
- Jira and confluence
- Agile methodology
- Backlog management
- Miro
- HP Alm
- MS Word, Excel, and PowerPoint
- MS SQL
- Visio
- Story mapping
- Prioritization
- Functional specifications
- Defect triage
- Product Improvement Identification
- Managing Cross-Functional Projects
- Test Plan Development
Accomplishments
- Good performance ratings throughout the career
- Most Valuable Player Awards
- On the Spot Awards
- Client Appreciations
Certifications
- Agile certification, Infosys
- Business Analysis course, Udemy
- .NET and SQL, Infosys Learning Institute
- Internal BA certification, Zensar
- Internal Agile certification, Zensar
- Internal MS-SQL certification, Zensar
- Internal SCRUM certification, Zensar
Languages
English
First Language
Affiliations
- I am a passionate dog lover and an experienced pet caretaker, providing a safe and loving environment for pets
Timeline
Business Consultant
Zensar
06.2023 - Current
Senior Business Analyst
Zensar
03.2022 - 06.2024
Business Analyst, SCRUM Master
Amadeus
01.2021 - 11.2021
Business Analyst
Infosys Limited
03.2019 - 12.2020
Business Analyst
Infosys Limited
04.2017 - 02.2019
Senior System Engineer
Infosys Limited
02.2016 - 03.2017
System Engineer
Infosys Limited
10.2014 - 01.2016
BTech - Information Technology
Uttar Pradesh Technical University
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