SONAKSHI MEHTA
Mumbai
Summary
Smart & Dedicated sales professional having experience of 7+ years, partnering with customers and exceeding expectations. Renewal Specialist with skill set of identifying requirements of customers and offering products or services designed to meet those needs,having desired knowledge of the services offered, retaining top accounts with growth in profit channels. Constant target achiever.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Renewal Sales Specialist-II
CommScope (Ruckus Wireless Pvt.Ltd)
Mumbai
04.2021 - Current
- To generate and facilitate quotes necessary for Cloud Subscription Advantage, Appliance Maintenance, Software Maintenance, and Enterprise-level Support
- Handling 11 states of USA with an average deal size of more than $100,000
- Maintained accurate records of customer interactions in CRM system.
- Developed and maintained client relationships through proactive outreach.
- Prepared reports on sales performance metrics, such as renewal rates and revenue growth.
- Facilitated communication between internal teams throughout the renewal cycle.
- Analyzed customer data to identify renewal opportunities.
- Resolved complex issues related to billing discrepancies or service outages.
- Managed the renewal process from initial contact to contract execution.
- Implemented best practices for upselling and cross-selling products.
- Have mentored and trained new joiners and impart them with requisite skills
- Assisted in developing training materials for new Renewal Sales Specialists.
Executive - Client Service/Key Accounts
GDC Technology India Pvt. Ltd.
06.2018 - 04.2021
- Develop business, retain and negotiate with the existing key accounts and new clients to get the sale orders and close the deals, cross selling/up selling products to key clients, coordinate requirements of digital automation products in India and Southeast Asia
- Responsible for generating, maintaining, and managing strong relationship with clients
- Builds & maintains an appropriate network of key contacts within each Customer’s business that can facilitate decision making & actions needed to achieve the required results
- Handling and coordinating sales, AMC, warranty enquires of cinema automation products and other services for India and Southeast Asia
- Established long-term relationships with strategic customers by providing superior service levels.
- Performed regular reviews on performance metrics against goals set for each account.
- Generated reports summarizing progress made towards achieving quarterly targets assigned for each account.
Manager - Client Service
VISAS AVENUE PVT LTD.
Mumbai
03.2017 - 06.2018
- To accomplish Meeting Sales Goals, Negotiation, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge
- To handle entire Sales Development Life Cycle
- Responsible for Client relationships and meeting client expectations
- Effectively represent company at various professional forums
- Acting as the face for the company, and to represent in front of the clients
- Directly coordinating with the Immigration lawyers and discussing about the client’s profile and details
- Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
PGD (Brand Management and Advertising) - Advertising
AMITY University
Noida12-2020
MMS (Masters in Management Studies) Marketing - Marketing
University Of Mumbai
Mumbai05-2016
B.Com -
Thakur College of Science And Commerce
Mumbai01.2013
Skills
- Client Engagement
- Customer Needs Assessment
- Relationship Building
- Excellent Communication
- B2B and B2C Sales
- Retention Strategies
- Product and Service Sales
- Problem-Solving Abilities
- Product and Service Knowledge
- Post-Sales Support
- Revenue Generation
- Account Management
Certification
- Advanced Diploma Program in Digital Media Marketing by Digital Marketing Training Institute (2017)
- Six Sigma Green Belt Certification Course conducted by Rise Consultancy (2016)
- Certificate Course-Professional Accountant conducted by Bombay Chartered Accountants’ Society (2014)
Accomplishments
- Have managed more than $5million worth of deals till now.
- To recognize my individual achievement, company has awarded 4 STAR awards in the year 2022 & 2023 with monetary benefits.
- Got special performance reward/award for surpassing 2022 Global target over $3million.
- Awarded Limelight of the year 2017 by Visas Avenue
Personal Information
Date of Birth: 29/12/1992
- Father's Name: Rajkumar Mehta (CA)
- Mother's Name: Madhu Mehta (Lovely Homemaker)
- Brother's Name: Ruchit Mehta (PhD USA)
Timeline
Renewal Sales Specialist-II
CommScope (Ruckus Wireless Pvt.Ltd)
04.2021 - Current
Executive - Client Service/Key Accounts
GDC Technology India Pvt. Ltd.
06.2018 - 04.2021
Manager - Client Service
VISAS AVENUE PVT LTD.
03.2017 - 06.2018
PGD (Brand Management and Advertising) - Advertising
AMITY University
MMS (Masters in Management Studies) Marketing - Marketing
University Of Mumbai
B.Com -
Thakur College of Science And Commerce
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