Sonakshi Sharma
New Delhi
Summary
Aviation professional with experience in crew operations and customer service. Currently a Planning Analyst at Air India, managing crew disruptions, coordinating training, and planning crew assignments. Former Service Assurance Officer, skilled in handling passenger needs, ensuring safety, and providing excellent customer service during disruptions. Focused on efficiency, smooth operations, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Planning Analyst
Air India
08.2024 - Current
- Plan crew assignments (SNY, SLF, PIC-RC, ORC, ALC) based on approval.
- Manage day-to-day crew disruptions in the Integrated Operations Control Center.
- Coordinate training flights and ensure successful completion.
- Cover training vacancies on flights as required.
- Maintain strong relationships with crew and ensure smooth operations.
Service Assurance Officer
Air India
12.2022 - 07.2024
- Managed and motivated a operations team, ensuring efficient and effective service delivery.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Supervised daily operations, provide guidance, and cultivated a cohesive team environment focused on achieving operational excellence.
- Flight Handling Operations: Handled passenger manifests, generated essential flight documents, and optimized flight load to prevent overbooking.
- Passenger Data Management: Maintained accurate records of passenger information, including upgrades and downgrades.
- Implemented service monitoring systems and processes to enhance service delivery and ensure consistently high levels of customer satisfaction.
- Provided safe environment and facilitated passengers' movement, work towards achieving the highest airlines service quality.
- Coordinated with all internal departments to ensure smooth and efficient day-to-day operation.
Content Writer and Business Development
ALTINFO
01.2021 - 01.2022
- Edited and proofread content to confirm proper grammar and quality.
- Supported client acquisition meetings and performed crucial tasks like, presentation PPTs and summarizing the company's policies.
- Assessed client briefs, requirements and purpose and tailored content and style to match.
Education
BACHELOR OF COMMERCE -
University of Delhi
Delhi01.2021
SENIOR SECONDARY EDUCATION -
Delhi Public School
Ghaziabad01.2018
SECONDARY EDUCATION -
Delhi Public School
Ghaziabad01.2016
Skills
- Microsoft Office
- Excel
- PowerPoint
- Amadeus
- Leadership
- Flexibility
- Adaptability
- Team Player
- Business Communication
- Attention to detail
- Customer engagement
- Client acquisition
- Lead Generation
Accomplishments
- Granted scholarships in class X and XI
- Received 'Silver Memento' for being a scholar for consecutive 7 years
- Best Mandala artist in class XI
- Represented JDMC in AIESEC
Core Competencies
Customer engagement, Client acquisition, Lead Generation, Microsoft office, Excel, PowerPoint, Amadeus, Leadership, Flexibility, Adaptability, Team Player, Business Communication, Attention to detail
Timeline
Planning Analyst
Air India
08.2024 - Current
Service Assurance Officer
Air India
12.2022 - 07.2024
Content Writer and Business Development
ALTINFO
01.2021 - 01.2022
BACHELOR OF COMMERCE -
University of Delhi
SENIOR SECONDARY EDUCATION -
Delhi Public School
SECONDARY EDUCATION -
Delhi Public School
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