Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shiva Kumar

Bengaluru

Summary

Dynamic customer service professional with extensive experience at Jubilant Food Works, excelling in cash handling and active listening. Proven track record in enhancing customer satisfaction and loyalty through effective communication and problem resolution. Skilled in multitasking and staff mentoring, consistently delivering exceptional service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Cashier

jubilant food works
Bangalore
02.2020 - 08.2022
  • Ensured compliance with company policies while addressing customer needs promptly.
  • Handled cash, credit, and digital payments securely during high-volume hours.
  • Resolved customer issues promptly to enhance satisfaction and loyalty.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Resolved customer inquiries and concerns with professionalism and patience.
  • Took orders from customers over the phone and in person.
  • Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
  • Processed payments for orders with cash, credit cards, or other payment methods.

Customer Service Representative

Slice Pvt Ltd
Bangalore
10.2022 - 01.2024
  • Resolved customer inquiries through phone, email, and chat support.
  • Documented customer interactions in the company CRM system accurately.
  • Provided product information to customers, assisting in informed purchasing decisions.
  • Conducted follow-up communications to ensure ongoing customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.

Collections Agent

Zolve
Bangalore
03.2024 - Current
  • Managed customer accounts and ensured timely collections of outstanding balances.
  • Utilized CRM software to track interactions and follow up on overdue accounts.
  • Resolved customer inquiries and disputes related to billing and payments efficiently.
  • Trained new hires on collections procedures and best practices for customer engagement.
  • Analyzed account statuses to identify high-risk customers for targeted follow-up actions.
  • Maintained detailed records of communications with customers for compliance purposes.

Education

B.com - Bachelor of Commerce

Manipal University
Sikkim
03-2025

Skills

  • Dining room monitoring
  • Order tracking
  • Preparing boxes
  • Data entry skills
  • Multitasking Abilities
  • Customer service
  • Active listening
  • Empathy and patience
  • Records maintenance
  • Order packaging
  • Cash handling and management
  • Staff mentoring
  • Clear communication

Languages

KANNADA
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1

Timeline

Collections Agent

Zolve
03.2024 - Current

Customer Service Representative

Slice Pvt Ltd
10.2022 - 01.2024

Cashier

jubilant food works
02.2020 - 08.2022

B.com - Bachelor of Commerce

Manipal University

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Shiva Kumar