Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonal

Operation Management
Bengaluru

Summary

Dynamic professional with a proven track record in Operations Management and Strategic Planning, honed at Genpact and EXL India Pvt Ltd. Excelled in transitioning projects, enhancing customer satisfaction, and fostering team development. Skilled in Data Analysis and effective communication, achieving significant business growth and operational excellence. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact
05.2015 - Current
  • Started my carrier in Genpact as process developer in 2015, with promotion to SME in 2018.
  • I was promoted as a Management Trainee in year May 2021 and moved to current role in June 2023.
  • Currently working for Operations Management: Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Lead successful transition for 3 new projects from blueprinting to successful Go-Live

Process Associate

EXL India Pvt Ltd
02.2010 - 05.2015
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Education

Bachelor of Dental Surgery -

Shri Guru Ramdas Institute of Dental Sciences
Amritsar, India
04.2001 -

Skills

    Operations Management

    Employee Performance Evaluations

    Transition Management

    Data Analysis

    Customer Relationship Management (CRM)

    Strategic Planning

    Workload Management

    Project Management

    Staff Training and Development

    Orientation and training

    MS Office

    Task Prioritization

Certification

Intro 320

Timeline

Assistant Manager

Genpact
05.2015 - Current

Intro 320

03-2013

Process Associate

EXL India Pvt Ltd
02.2010 - 05.2015

Bachelor of Dental Surgery -

Shri Guru Ramdas Institute of Dental Sciences
04.2001 -

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Sonal Operation Management