Sonal Bhanot

• Monitored and analyzed rating change moments for insurance and reinsurance carriers, ensuring accurate and timely reporting.
• Managed and handled the team mailbox, addressing inquiries and resolving issues promptly.
• Created risk trackers such as Solvency Tracker, Share Price Moment Tracker, and Quarterly Group Results Tracker to analyze risks at the interim stage.
• Secondment to UK including onshore client relation building, training and knowledge sharing.
• Monitored and analyzed portfolios of big groups, including GIC, Partner Re, and Brazilian and Indonesian carriers, identifying potential risks and opportunities.
• Provided training and support to end-users on operational tools and systems, ensuring smooth onboarding and efficient usage.
• Developed and documented standard operating procedures (SOPs) and process maps, improving operational efficiency and consistency.
• Conducted data analysis to identify trends, patterns, and opportunities for process improvement, resulting in enhanced risk management strategies.
• Developed and maintained reports and dashboards to track key performance indicators (KPIs), enabling data-driven decision-making.
• Participated in projects to support the implementation of new systems and processes, contributing to successful project outcomes.
• Assisted in data collection and analysis for operational decision-making, including companies' primary details and financial information for new developing applications.
• Assisted in the preparation of reports and presentations for senior management, providing valuable insights and recommendations.
• Conducted regular audits to ensure compliance with company policies and procedures, maintaining high standards of quality and accuracy.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Cross-trained and backed up other customer service managers.
• Investigated and resolved customer inquiries and complaints quickly.

● People management, span to control 10 Associate.

● Subject matter expert in KYC AML

● Conducting internal Audits of three process (Bank details, CRM and KYC)

● To coordinate with the stakeholders and line of business leaders & ensure implementation or revision of policies and procedures are done to be compliant with WTW policies.

● Project Management - Project analysis, managing resources, focusing on project turnaround, preparing project charters, coordinating, and sharing project reports with stake holders and line managers.

● Process owner and process architecture for IBM Blueworks live application in WTW

● Conducted training for more than 25 associates.

● Preparing and managing process documents, Control document and process flow on Blueworks live and Visio

● Process migration from UK and training teams in Mumbai

● Managing and creating associate's skill matrix

● Process improvement and analysis which helped reducing 2FTEs.

● Query analysis study to reduce query percentage.

● Arrange and address calls with Business Directors across globe to share process changes & updates.

● Share the monthly quality report with senior management and associates with action plans.

● TAT analysis done on a weekly basis to maintain high service delivery.

● Maintain & share reports pertaining to various business units for overall work enhancement.