SONAL DUTT
Luxury Lifestyle Manager
Noida
Summary
Corporate Travel Manager with 20 years of experience with extensive experience in travel arrangements coordination, flight and hotel reservations, and travel itinerary management. Proven track record in creating tailor-made travel itineraries, managing comprehensive travel arrangements for corporate clients, and building strong client relationships to ensure loyalty and repeat business. Demonstrated expertise in supplier/vendor coordination, negotiating exclusive deals, and achieving sales targets by promoting premium travel packages. Skilled in using Galileo GDS, Sabre, and Amadeus software to secure competitive rates and confirm reservations accurately. Career goal: To leverage extensive experience in luxury travel management to drive exceptional client satisfaction and business growth.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work History
Luxury Lifestyle Travel Manager
RedBeryl Lifestyle Services
02.2025 - Current
- Create tailor-made travel itineraries, including flights, accommodations, activities, and transportation.
- Offer unique and personalised recommendations, focusing on luxury and exclusivity.
- Managed comprehensive travel arrangements for corporate clients, including flights, hotels, and car hires, maximising efficiency and cost-effectiveness.
- Build strong relationships with clients to ensure loyalty and repeat business.
- Participated in travel expos and events to network with industry professionals and stay abreast of trends and developments in travel.
- Provided expert advice on visa requirements, travel insurance, and safety protocols for international travel.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Collaborate with premium hotels, airlines, tour operators, and other luxury service providers.
- Negotiate exclusive deals and benefits for clients.
- Achieve sales targets by promoting premium travel packages and upselling additional services.
Business Travel- Team Manager
SKYKRU PVT LTD
06.2021 - 01.2025
- Planned meetings coordinating complex details between clients and vendors to ensure requests are confirmed and all arrangement details are completed.
- Maintained and promoted excellent client relations by identifying and promptly responding to all questions relating to travel policy.
- Booked air, hotel and car reservations in accordance with corporate travel policy and airline rules and regulations.
- Built strong relationships with customers through positive attitude and attentive response.
- Manage the day-to-day operation of the Department, upholding all our policies/procedures whilst demonstrating company Values.
- Ensure all customer SLAs and KPIs are understood and met during implementation and the life of the contract.
- Conduct regular 1:1s with team members; provide regular feedback and coaching on performance, creating detailed Personal Development Plans.
TOUR CONSULTANT & ADMIN SUPPORT
AL TAYER TRAVEL LLC
01.2019 - 08.2020
- Worldwide hotel reservations, both for corporate and holiday travel.
- Cruise bookings and Fly Cruise Vacations, Special Interest Tours, Escorted Coach Tours, Fly-Drive Holidays.
- Administrative support to Outbound Manager (based in Dubai).
- Diary Management: - Prioritize and handle conflicting priorities.
- Employee Engagement: - Organizing Events for employees to expertise their knowledge for different destinations along with Airlines support.
- Organizing Town halls, High teas, Global offsite/onsite, lunch, dinner, meetings etc.
- Applying Business visa and coordination with corporate for different countries.
- Increased client base by 20% by using effective marketing and relationship-building strategies.
SENIOR HOLIDAY SPECIALIST
SOUTHALL TRAVELS
09.2009 - 11.2018
- Detailed requirement understanding of client's (individual / group) travel needs and expectations, on excursions, destinations, preferred carriers, preferred hotels, cars, interests like adventure/camps/safaris/leisure etc.
- Handling inbound calls for sales and lead conversions, hence increase in business revenue for STG/Away Holidays.
- Itinerary planning and management for business trips to provide unforgettable experiences.
- Make customer-approved travel arrangements, including arranging flights, lodging, and ground transportation.
SENIOR EXECUTIVE
INTELENET, ERSTWHILE E-BOOKERS
09.2006 - 12.2008
- Worked with escalation desk, overseeing escalated calls for supervisors.
- Resolved customer inquiries/problems at the time of initial contact through to customer satisfaction.
- Experience in queue management, schedule changes; both Red and Green light schedule changes.
- Handling Car rentals and Hotel Booking across the globe.
Education
MASTERS DIPLOMA - BUSINESS ADMINISTRATION, Personnel Management & Marketing
Symbiosis Distance Learning
DIPLOMA - COMPUTER APPLICATION
Computer College
Bachelor's - commerce
Jiwaji University
Skills
Luxury travel arrangements
International reservations
Time Management
Customer retention
Customer service
Travel bookings processes
Hotel accommodations
Time management
Multitasking
International and domestic travel
Excellent communication
Adaptability and flexibility
Relationship management
Team collaboration
Team building
Intl Travel Exposure
- Singapore
- Indonesia - Bali
- Kenya - Nairobi
- UAE - Dubai, Abu Dhabi
Passport No
S5480715
Personal Information
Date of Birth: 09/01/81
Awards Recognition
- Won Star of the month multiple times for best sales.
- Champion of Productivity: Quality and Conversion
Timeline
Luxury Lifestyle Travel Manager
RedBeryl Lifestyle Services
02.2025 - Current
Business Travel- Team Manager
SKYKRU PVT LTD
06.2021 - 01.2025
TOUR CONSULTANT & ADMIN SUPPORT
AL TAYER TRAVEL LLC
01.2019 - 08.2020
SENIOR HOLIDAY SPECIALIST
SOUTHALL TRAVELS
09.2009 - 11.2018
SENIOR EXECUTIVE
INTELENET, ERSTWHILE E-BOOKERS
09.2006 - 12.2008
DIPLOMA - COMPUTER APPLICATION
Computer College
Bachelor's - commerce
Jiwaji University
MASTERS DIPLOMA - BUSINESS ADMINISTRATION, Personnel Management & Marketing
Symbiosis Distance Learning