Sonal Dwivedi
https://www.linkedin.com/in/sonaldwd/
Summary
Accomplished Lead Technology Program Manager with expertise in Lean Six Sigma and cross-functional leadership. At Sabre Travel Tech, optimized work intake processes, boosting efficiency by 70%. Skilled in strategic planning and stakeholder engagement, driving impactful technology programs and fostering diversity and inclusion initiatives. Proficient in Agile methodologies and cloud integration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technology Program Manager
Sabre Travel Tech
Bengaluru, India
11.2019 - Current
- Responsible for leading technology programs, managing cross-functional teams, implementing process improvement methodologies, and contributing to employee resource groups.
- Technology Program Leadership: Spearheaded cross-functional technology programs at Sabre Travel Tech, leading to measurable improvements in operational efficiency.
- Work Intake Process Optimization: Boosted work intake processing efficiency by 70% through strategic collaboration and data-driven decision-making.
- Project Timeline Reduction: Reduced project completion timelines by 30% by applying Lean Six Sigma methodologies, improving delivery speed.
- Backlog Development Efficiency: Cut down database solutions backlog by 50% via intelligent feature prioritization, enabling faster rollouts.
- Stakeholder Collaboration: Established strong partnerships with cross-functional teams throughout departments, encompassing tech managers and architects, in addition to senior leadership, facilitating seamless project execution and alignment.
- Data-Driven Decision Making: Leveraged data analytics tools to guide decision-making and optimize resource allocation for high-impact initiatives.
- Agile & Lean Methodologies: Applied Agile and Lean principles to streamline processes, reduce waste, and continuously improve team efficiency.
- Strategic Feature Prioritization: Aligned development efforts with business goals by prioritizing features that delivered the highest value, enhancing impact.
- Cross-Functional Leadership: Coordinated with engineering, product, and QA teams to ensure on-time delivery, and operational excellence.
- Diversity and Inclusion Initiatives: Contributed as a core member of the Women's Career Network at Sabre APAC, promoting growth and opportunities for women in tech.
- Expanded Leadership Scope: Transitioned from a Product Owner role to managing multiple cross-functional teams, including cloud operations, and automation.
- Career Growth Initiative: Proactively addressed role stagnation by expanding into leadership across new domains and technologies.
Lead Technical Product Manager
NICE System Ltd.
Pune, India
09.2017 - 11.2019
- Technical Product Management: Led product management at NICE Systems Ltd., enhancing platform security, system reliability, and overall product performance.
- Release Process Optimization: Decreased system downtime by 40% through the implementation of streamlined release processes and automation strategies.
- Cloud integration: Enabled seamless cloud integration, improving product scalability and infrastructure edibility.
- On-Time Delivery Improvement: Delivered consistent, on-time project rollouts by aligning agile methodologies with stakeholder expectations.
- System Reliability Improvement: Enhanced system uptime and performance metrics through targeted platform improvements, and real-time monitoring.
- Cross-Functional Collaboration: Collaborated with engineering, QA, and DevOps teams to ensure smooth delivery pipelines, and secure deployments.
- Operational Impact: Delivered measurable improvements in security, project delivery, and platform stability across the product lifecycle.
- Data Security & Platform Optimization: Strengthened data protection and reduced breach incidents by 30% through platform architecture optimization, integration of Security Operations Center (SOC) services, and implementation of proactive risk management strategies.
Business Process Lead
Sopra Steria Ltd.
Noida, India
02.2014 - 08.2017
- Business Process Improvement: Led strategic process improvements at Sopra Steria Ltd., enhancing operational efficiency, and reducing overall project cycle times.
- SLA Performance Enhancement: Improved processing and response time SLAs by 60% through robust process development and workflow optimization.
- Resource Allocation Optimization: Reduced project cycle times by 20% by strategically allocating resources across multiple teams and functions.
- Process Automation: Implemented automation solutions that cut down manual support requirements by 50%, driving significant cost savings.
- Multi-Team Management: Oversaw diverse project portfolios, aligning team efforts with strategic business goals, and timelines.
- Innovation and Offering Development: Spearheaded the development of new service offerings, earning the Innovator for the Quarter Award for pioneering innovation in service design and delivery.
Application Consultant
BirlaSoft India Ltd.
08.2011 - 02.2014
- Responsible for application consultancy, quality assurance through unit testing, and stakeholder relationship management.
Education
Masters of Computer Application - New Delhi, India
NIEC, GGSIP University
New Delhi, India07-2011
Bachelor of Computer Application - Rajasthan, India
Banasthali University
Rajasthan, India07-2008
Skills
- Scrum and Agile methodologies
- Lean Six Sigma
- Process automation
- Workflow optimization
- Cloud integration and operations
- Data-driven decision making
- Engineering coordination
- Quality assurance
- DevOps practices
- Product team collaboration
- Project management tools (Rally, JIRA)
- Microsoft Office suite
- SharePoint and Confluence
- Notion usage
- Cross-functional leadership
- Strategic planning and execution
- Stakeholder engagement and communication
- Product lifecycle management
- Business process optimization
- Change management strategies
- Operational efficiency improvement
- Diversity and inclusion advocacy
- Innovation management strategies
- Cloud adoption strategy
Certification
- Certified Scrum Product Owner, Scrum Alliance, 2018
- Google Cloud Digital Leader, Coursera
- Google Project Management, Coursera
- Agile Job Simulation, JPMorgan Chase & Co., DSePN8jJPP3cjADMu, 2023
Timeline
Lead Technology Program Manager
Sabre Travel Tech
11.2019 - Current
Lead Technical Product Manager
NICE System Ltd.
09.2017 - 11.2019
Business Process Lead
Sopra Steria Ltd.
02.2014 - 08.2017
Application Consultant
BirlaSoft India Ltd.
08.2011 - 02.2014
Masters of Computer Application - New Delhi, India
NIEC, GGSIP University
Bachelor of Computer Application - Rajasthan, India
Banasthali University
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