Sonal Gaikwad

• Looking after all sale process Completeness and comprehensiveness of data and documentation

• Line up agreement and handling customer grievances.

Follow up for Recovery of Timely Payments.

Send intimation to customer for payment and ensure dispatch of demand letter on timely basis

• To ensure complete and comprehensive documentation of all customers related records

Coordination with Customer for Extra Work (Interior) in their Flat and follow up for the Payment. Coordination with External Solicitors/Tax Consultants of Customers for various technical reasons. Attending the Snag list of Customers before they take possession and ensures peaceful possession to owners

• Achieve monthly collection and agreement targets.

• Meeting and greeting customers to resolve queries and concern, for show-around and ensure building of a long term relationship with them.

• Looking after all sale process Completeness and comprehensiveness of data and documentation

• Lined up agreement,

• Co-ordinate with banker for customer loan process

• Send intimation to customer for payment and ensure dispatch of demand letter on timely basis

• Follow up with customer on payment dues and updateall communications with the customer

• To ensure complete and comprehensive documentation of all customer related records

• To coordinate with legal on customer documentation related issues

• Meeting and greeting customers to resolve queries and concern, for show-around and ensure building of a long term relationship with them.

• Completeness and comprehensiveness of data and documentation

• . Timely dispatch of documents

• To provide inputs to Head Customer Care and Sales Head on MIS data and customer requirement & feedback

• To ensure overall efficient resource management, drive cost reduction and achievement of collection targets in the region

• To ensure data entry and detailed filing of all documents received

• To ensure adequate support to customers for assistance in bank loans, registration of property

• To provide complete handholding to customers from post-sale to possession. ensure high levels of service and able to build a trustworthy relationship with customers.

• Handling customer service team.

Meeting and greeting customers to resolve queries and concern, for show-around and ensure building of a long-term relationship with them.

• Post booking, check for all documents, and make welcome call and email.

• Guide the customer through the sale deed, payment of registration and co-ordinate for registration with team.

• Send intimation to customer for payment and ensure dispatch of demand letter on timely basis.

• Follow up with customer on payment dues and update all communications with the customer.

• Communicate to customer about apartment progress and likely date of possession.

• Coordinate with site personnel for flat handover and ensure update all records of the customers.

• Prepare MIS report for the management.

• Ensure high service levels and promptness in handling customer concern and complains

• Train, supervise and support to sales team.

• Attending walk-in clients. Showing them the sample flat and giving detailed information about the same

• Effective follow ups on the interested client data base.

• Provide customer service, as well as establish vendor relations with manufacturers and other suppliers.

• Administrative tasks generally include managing customer accounts and updating customer information, such as contacts and billing methods.

• Establish budgetary restrictions and measure costs for all the projects.

• To propose marketing and promotions campaigns, perform demonstrations, maintain inventory, and establish procurement policies.