Sonal Gandotra
Nagpur,MH
Summary
Dynamic & organized Training Specialist with 10+ years of Technical & Soft Skills Training, adept at planning and implementing training programs. Expert in imparting training with extensive knowledge of BPO & Hospitality industry procedures. Proficient in crafting lesson plans with clear objectives easily communicated to students. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
29
29
years of professional experience
Work History
Founder & Soft Skills Trainer
Elements
12.2023 - Current
- Created content for various training programs.
- Utilized various instructional strategies such as storytelling, group discussions, demonstrations, case studies, and simulations to accommodate diverse learning styles among participants.
- Established a supportive environment that encouraged open discussion and active participation from all trainees during each session.
- Developed instructional materials such as Effective Communication Skills, Customer Service Skills, Conflict Resolution & Problem Solving, Mental well Being and Worklife Balance etc.
- Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.
- Implemented post-training surveys and focus groups to gather feedback from participants, using insights to refine future workshops.
- Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
- Created SOPs for the various departments of Hotel.
- Gained hands-on experience in selecting furniture pieces, lighting fixtures, artwork, and accessories appropriate for each space''s aesthetic requirements while adhering to budget constraints.
- Provided in-home consultations and space planning and coordinated colors, finishes and fabrics to match.
- Participated in site visits, gaining valuable insight into construction processes and understanding the implications of design choices on built environments.
- Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
- Collaborated with vendors and suppliers to source materials, meeting budget requirements and maintaining project timelines.
- Negotiated strategic partnerships for mutual benefit, expanding the company''s reach in the industry.
- Monitored industry trends to stay competitive and adapt the company''s offerings accordingly.
Nutrition & Fitness Consultant
Fittr
08.2017 - 03.2024
- Provided client assessments to assess health goals.
- Improved client fitness levels by designing and implementing personalized diet programs.
- Remained current with nutrition & fitness trends and techniques to provide latest and most impactful diet & workouts for clients.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Kept accurate and updated client records to track progress and provide follow-up.
- Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative diet & fitness plans
Admin & Business Development Executive
Kratin Software Solutions
04.2012 - 01.2014
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Guided team members towards professional growth through personalized career development plans aimed at nurturing their skills and talents.
School Coordinator
The British Kindergarten, Tripoli
01.2006 - 02.2010
- Ensuring syllabus completion, Time table management, Responsible for maintaining discipline, Assisting in appraisal, Member of organizing committee, Assisted in day to day activities of teacher
- Promoted a culture of continuous learning among staff through professional development workshops and trainings.
- Designed comprehensive evaluation systems to assess teacher performance, leading to continuous improvements in teaching methods.
- Coordinated tutoring programs to provide additional academic support for struggling students, enhancing overall achievement levels.
- Developed customized curriculums for diverse student populations, ensuring educational success for all students.
Quality Control Analyst
IMRB International
07.2003 - 12.2005
- Improved customer satisfaction by providing timely and constructive feedback to agents on their performance.
- Enhanced interdepartmental communication through regular meetings with other consultants, fostering collaboration and sharing insights on common challenges faced by teams across the organization.
- Identified trends in agent performance metrics, enabling proactive steps to address potential issues before impacting customer satisfaction levels.
- Supported management in making data-driven decisions with detailed reports on agent performance and areas requiring attention.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Customer Care Executive
EXL Services Private Ltd
01.2001 - 06.2003
Sr Faculty
Arena Multimedia
01.1998 - 12.2000
Course Coordinator
NIIT Ltd
04.1995 - 12.1997
Education
Certificate in Computing - Computer Science
IGNOU
New DelhiAdvanced Diploma in Systems Management - Computer Science
NIIT Ltd
PuneMaster of Arts - Economics
Pune University
PuneBachelor of Arts - Mathematics
Pt Ravi Shankar Shukla University
RaipurSkills
- Proficient in Java,C, C,JavaScript
- Time Management
- Training Needs Analysis
- Presentations
- Hospitality industry knowledge
- Course Planning
- Course Development
- Performance Evaluation
- Lesson Planning
- Team Engagement
- Performance Assessments
- Planning and coordination
Timeline
Founder & Soft Skills Trainer
Elements
12.2023 - Current
Nutrition & Fitness Consultant
Fittr
08.2017 - 03.2024
Admin & Business Development Executive
Kratin Software Solutions
04.2012 - 01.2014
School Coordinator
The British Kindergarten, Tripoli
01.2006 - 02.2010
Quality Control Analyst
IMRB International
07.2003 - 12.2005
Customer Care Executive
EXL Services Private Ltd
01.2001 - 06.2003
Sr Faculty
Arena Multimedia
01.1998 - 12.2000
Course Coordinator
NIIT Ltd
04.1995 - 12.1997
Certificate in Computing - Computer Science
IGNOU
Advanced Diploma in Systems Management - Computer Science
NIIT Ltd
Master of Arts - Economics
Pune University
Bachelor of Arts - Mathematics
Pt Ravi Shankar Shukla University
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