Summary
Overview
Work History
Education
Skills
Projects
Timeline
CustomerServiceRepresentative
SONAL KHANDEL

SONAL KHANDEL

Bhubaneshwar

Summary

Seasoned data analyst with 2+ years of experience at Infosys. Skilled in SQL, Google BigQuery, Excel, and Python (Pandas, NumPy). Demonstrates expertise in converting intricate data into actionable insights that fuel business growth and optimize strategies. Possesses a positive and analytical mindset with a talent for transforming data into actionable insights. Shows profound comprehension of statistical analysis and data visualization tools such as SQL and Tableau. Committed to utilizing data-driven strategies to achieve success and promote innovation.

Overview

3
3
years of professional experience

Work History

Data Analyst

Infosys Pvt Ltd.
02.2022 - Current
  • BSLA Reports: Developed and maintained detailed BSLA reports to evaluate and track operational success metrics, ensuring accuracy and reliability
  • Trend Analysis: Conducted comprehensive trend analysis to monitor key performance indicators and operational trends, providing insights to support strategic decisions
  • Incident Management: Managed and resolved incidents effectively, maintaining operational continuity and addressing issues promptly to minimize disruptions
  • CRQ Coordination: Oversaw and maintained data related to all change requests, ensuring accurate documentation and compliance with change management processes

Education

DSML -

SCALER
12.2024

B.Tech - Electrical Engineering

Government Engineering College
Bilaspur, C.G.
08.2021

Skills

  • SQL
  • Pandas
  • NumPy
  • Matplotlib
  • Python programming
  • Advance Excel
  • Tableau
  • Data visualization and presentations

Projects

E-commerce Operations Analysis for Target

SQL, Google BigQuery

  • Conducted a comprehensive business case study analyzing e-commerce operations in Brazil.
  • Focused on optimizing order processing, refining pricing strategies, improving payment and shipping efficiency, and enhancing customer satisfaction.
  • Analyzed key areas including the evolution of e-commerce orders, economic impact through order pricing and freight, sales performance, delivery efficiency, and payment method effectiveness.
  • Provided actionable insights to enhance business strategies and operational efficiency.

Content Strategy Optimization for Netflix

Pandas, NumPy, Matplotlib 

  • Analyzed data to inform Netflix's content production strategy and business growth in various countries.
  • Utilized Pandas and NumPy for in-depth data analysis.
  • Created visualizations using Matplotlib to present insights and support strategic decision-making.

Timeline

Data Analyst

Infosys Pvt Ltd.
02.2022 - Current

B.Tech - Electrical Engineering

Government Engineering College

DSML -

SCALER

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