Sonal Kurmi

- Conducted market research and analysis to identify new business opportunities and trends, providing critical insights for strategic decision-making.

- Spearheaded the development and implementation of business strategies.

- Established and maintained key client relationships.

-Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

HR ROLES

- Oversaw the entire HR function, managing recruitment, onboarding, performance evaluations, and employee relations for a team of 150+ professionals.

-Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates & maintained employment records

-Led HR initiatives to ensure compliance with labor laws, fostering a positive and legally sound work environment.

Patient Relations Executive with 1 year plus of experience in the medical tourism industry. Proven track record of ensuring exceptional patient satisfaction and fostering strong relationships with clients.

Work Experience:

- Act as a primary point of contact for international patients, providing information and guidance throughout their medical journey.

- Spearheaded patient engagement initiatives, ensuring a seamless experience for international clients seeking medical treatments in India.

- Collaborated with medical and administrative teams to coordinate patient itineraries, including appointments, accommodations, and transportation.

Promoted as Team Lead (MAY 2021-JULY 2021)

-Monitored team progress and enforced deadlines.

-Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

- Conducted training sessions for staff on cultural competency and effective communication with international patients.

- Monitored adverse events, ensuring accurate reporting to regulatory authorities.
- Conducted literature reviews for safety signals and emerging risks.
- Contributed to risk management plans and prepared safety reports for regulatory compliance.

-Conduct internal audits to ensure compliance with Standard Operating Procedures (SOPs), regulatory guidelines, and best practices.

-Maintained positive working relationship with fellow staff and management.