SONAL LAD
Pune
Summary
Around 10+ years of professional experience and Expertise in ITSM with ability to manage IT projects through to service excellence while demonstrating ownership, Customer Service & Operations (Client & Technical Support), Process / Team Management and Training in some of globally well-known companies in the ITIL & ITES industry
Overview
13
13
years of professional experience
Work History
Product Design Manager
Barclays Bank PLC
10.2024 - Current
- Leading SAM team and handling end to end process for asset management.
- Handles the license allocation and deallocation process for Microsoft and Adobe and maintaining software compliance part for various publishers.
- Involved in purchase of new software and negotiating with vendor for cost management.
- Performing Entitlement activity for license tracking and control.
- Around 10+ years of professional experience and Expertise in ITSM with ability to manage IT projects through to service excellence while demonstrating ownership, Customer Service & Operations (Client & Technical Support), Process / Team Management and Training in some of globally well-known companies in the ITIL & ITES industry.
- SAM, HAM, Network licensing, Procurement and Vendor Management.
SAM Specialist
MIBA Engineering PVT.LTD
08.2022 - 09.2024
- Managed end-to-end software asset lifecycle including procurement, deployment, usage tracking, maintenance, and retirement.
- Implementation of SAM Pro Service now in order to have SAM tool in place.
- Ensured compliance with software licensing terms and mitigated risk of audit exposure.
- Led software audits (internal), prepared compliance reports, and coordinated responses.
- Identified underutilized software licenses and reharvested them, resulting in cost savings.
- Managed vendor relationships and negotiated contracts to reduce software costs and improve service levels.
- Evaluated license models (per user, per device, subscription, etc.) to ensure optimal cost-benefit alignment.
- Supported enterprise agreement renewals for key vendors like Microsoft, Adobe.
EUC Analyst
Tetra Pak India Pvt Ltd
08.2020 - 08.2022
- Handle all the software compliance part for different client.
- Won alerts (scanning, Compliance) with the account team to maintain compliance within the account.
- Maintaining the compliance matrix with account data.
- Strong key point to work on daily activity, presenting health of account with the account team.
- Performing Entitlement activity for license tracking and control.
- Performing Project Audit account wise as per client requirement.
- Software Metering activity for Software usage and control.
- Performing Software Renewals.
- Conducting meetings, Con calls with clients / project teams and management when required.
Technology Lead
Infosys Limited
07.2019 - 08.2020
- Handles the license allocation and deallocation process for Microsoft and Adobe and maintaining software compliance part for various publishers.
- Preparing Effective License Position for major publishers like Microsoft, Adobe, Red hat.
- Strong key point to work on daily activity, presenting health of account with the account team.
- Performing Entitlement activity for license tracking and control.
- Performing License optimization activity in terms of saving cost and mitigate risk.
- Software Metering activity for Software usage and control.
- Performing Software renewal activity.
- Conducting meetings, Con calls with clients / project teams and management when required.
- Publishing hardware asset reports DC (data center) wise in order to keep track of Purchase details along with AMC.
Software Analyst
IBM India Pvt Limited
08.2018 - 07.2019
- Handle all the software compliance part for different client.
- Won alerts (scanning, Compliance) with the account team to maintain compliance within the account.
- Maintaining the compliance matrix with account data.
- Strong key point to work on daily activity, presenting health of account with the account team.
- Performing Entitlement activity for license tracking and control.
- Performing Project Audit account wise as per client requirement.
- Software Metering activity for Software usage and control.
- Performing Software Renewals.
- Conducting meetings, Con calls with clients / project teams and management when required.
Senior Consultant
NTTDATA GDS Pvt Ltd
08.2017 - 07.2018
- Provide Tier 2 support for all Software related issues.
- Provide Remote System Support for In house users.
- Work with IT Operations & Service Provision teams to deliver services in line with the OLAs, SLAs & KPIs.
- Interacting with Business Partners for enhancement of deployment and Migration.
- Expertise in Software Incident Management.
- Maintain stability and consistency in meeting milestones and deliverables.
- Provide Report and Trend Analysis for software related incidents on timely manner.
- Expertise in Handling Organization wide software Deployment based on the Project or Organization need.
- Undertaking responsibilities of SAM (Software Asset Management).
- End to End analysis, Knowledge of Microsoft, Oracle, IBM, Adobe licensing products.
- Responsible for licensing of software purchasing/ Renewing/ Disposal of software's.
Associate Consultant
Tata Consultancy Services Pvt ltd
12.2012 - 07.2017
- Handling the Software Compliance and Asset Management for Tech Mahindra end users & Projects.
- Software License Reviews - Generating impacted revenue by promoting license compliance with respect to various Publishers such as Oracle, Microsoft, Adobe & IBM.
- Managing complete software asset life cycles with L3 support and Responsible for assuring users are provided efficient and timely support.
- Current role involves end to end Software Procurement, Vendor Management and Software Licensing, Maintenance and Renewals.
- Managing the entire purchase requisition workflow related to software license purchase.
- Supervising the activities required to deliver and manage software service to business users and customers.
- Identifying high risk and give early insight to the senior management on the Software Compliance Verify process compliance through software audits of projects & functions at defined frequencies.
- Own and implementing processes and procedures improvements within the team allowing strong service focused deliverables.
- Assuring that best practices for software usage are followed and Controlling business, legal and financial risks.
- Supervising SAM Tools (LANDESK & SCCM) for software metering and to control over deployment.
- Identifying and blocking unauthorized Software(s) through SAM tools.
- Incident management through BMC Remedy 7.5 tool for Software validation requests.
Education
Bachelor of CSE - undefined
Pune University
01.2012
MBA (IT) - undefined
Pune University
01.2017
Skills
- COMMUNICATION SKILLS
- ADAPTABILITY
- PROBLEM-SOLVING
- TIME MANAGEMENT
- ATTENTION TO DETAIL
- TECHNICAL PROFICIENCY
- COLLABORATION
<Enter your own>
Title: Technical Lead
Timeline
Product Design Manager
Barclays Bank PLC
10.2024 - Current
SAM Specialist
MIBA Engineering PVT.LTD
08.2022 - 09.2024
EUC Analyst
Tetra Pak India Pvt Ltd
08.2020 - 08.2022
Technology Lead
Infosys Limited
07.2019 - 08.2020
Software Analyst
IBM India Pvt Limited
08.2018 - 07.2019
Senior Consultant
NTTDATA GDS Pvt Ltd
08.2017 - 07.2018
Associate Consultant
Tata Consultancy Services Pvt ltd
12.2012 - 07.2017
Bachelor of CSE - undefined
Pune University
MBA (IT) - undefined
Pune University
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