Sonal Mahendrakar
Hyderabad
Summary
Dynamic Loan Servicing Representative with a proven track record at Wells Fargo, excelling in financial analysis and risk assessment. Adept at enhancing operational efficiency and ensuring compliance, I consistently deliver quality results while managing multiple priorities. Recognized for process improvement through Lean Six Sigma and attention to detail.
Overview
2
2
years of professional experience
Work History
Loan Servicing Representative
Wells Fargo
Hyderabad
02.2023 - Current
- Executed daily loan servicing tasks, including processing payments and preparing monthly statements on Automated Financial System and pursuing Loan IQ.
- Identified process improvement opportunities within organizational operations.
- Analyzed and resolved customer inquiries regarding loan terms and payment options.
- Ensured compliance with all regulatory requirements in loan handling.
- Reviewed and corrected errors related to interest, principal, and fees.
- Established credit limits and granted extensions on overdue accounts.
- Prepared amortization schedules to aid borrowers in repayment planning.
- Assisted customers in setting up online banking and processed automated payments.
Education
B.Com International Accounting And Finance - Accounting And Finance
Loyola Academy
Hyderabad07-2019
Skills
- Financial analysis
- Time management abilities
- Multitasking Abilities
- Risk assessment
- Quality control
- Payment processing
- Automated payments
- Financial reporting
- Attention to detail
- Continuous improvement
Accomplishments
1) Received 2 Manager Spotlight awards for >99.6% accuracy and efficiency >120% and
100% accuracy on AFS address clean-up project.
2) Picked up additional tasks and worked with 100% quality
3) Level 1 Certified Enterprise Risk Management from Institute of Risk Management
4) Got Promoted to S2 - Loan Servicing Representative within one year from joining
5) Achieved 99.57% of External quality. TAT has been achieved.
6) Mentored new employees and SME in team.
7) Performed all internal reviews with most accuracy.
8) Pursuing Lean Six Sigma - Yellow Belt
9) Fireside Chat speaker with Gonzalez, Cesar A.
Timeline
Loan Servicing Representative
Wells Fargo
02.2023 - Current
B.Com International Accounting And Finance - Accounting And Finance
Loyola Academy
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