Content grail
Sonal Makhija
Content Lead
Bengaluru
Summary
Resourceful and innovative Instructional Designer and content program management with over 8 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Consultant SME
Infinity Learn
01.2023 - 05.2023
- Actively engage with and support community members, providing assistance and fostering positive interactions
- Create and share relevant content to inform and engage the community
- Enforce community guidelines while monitoring for rule violations
- Plan and promote community events to enhance a sense of belonging
- Gather feedback, report on community engagement, align strategies with organizational goals, and manage the community's online reputation
- Auditing and evaluating the App content
- Conducting Webinars and talks to increase sales.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Developed assessments for 40 courses and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Targeted diverse learning modalities in development of new course content and training programs.
- Contributed to development of comprehensive employee training courses.
- Designed course materials and supported implementation.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Designed and delivered web-based, self-directed learning materials.
Content Lead - Kindle Content IN Sup Pgms
Amazon Development Centre
Chennai
01.2021 - 12.2022
- Steering end-to-end delivery of program, meeting internal and external objectives
- End-to-end ownership of product feature (monthly tests, unit tests, chapter tests and practice modules)
- Schedule, resource planning, quality audits, vendor selection, training & management
- Launches, Value-adds, and continuous process improvement
- Identifying data-driven product enhancement opportunities through competitor analysis
- Redefining & implementing SOPs for content sourcing from vendors to improve content quality
- Delivering process breakthrough improvements; championing these initiatives in collaboration with teams / stakeholders; establishing roadmap to enhance operations & achieve minimum service standards
- Providing overall leadership to entire team and resolving their queries; monitoring deliverables of functional team leaders
- Managed B2B and B2C products for company
- Offering updates on critical or escalated issues to stakeholders
- Adhering to deadlines and Turnaround Time (TAT) without compromising on quality and adhering to Service Level Agreements (SLAs)
- Conducting gap analysis to ensure that information systems, products, and services meet or exceed organization/industry quality standards and end-user requirements
- Administering project staffing, resource releases, practices and tools across verticals; monitoring performance of key applications
- Measuring KPIs/metrics post-roll-out and implementing improvement measures
- Assisting Quality Management Group by conducting Internal Quality Audits for other projects
- Creating various knowledge articles, process documents and ensuring that various teams are trained on respective account and engagements for smooth delivery of managed services.
Advance Learning Faculty
EKYA Schools / CMRNPS / Avanti Learning Center
09.2019 - 12.2020
- Ascertained effective mentoring and counseling to customers; brought about challenging & innovative learning atmosphere; provided a high-quality student experience, through a comprehensive network of student support & guidance services.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Guaranteed course completion and assesments by 100 percent
- Selected and developed instructional material and planned instruction to enhance student learning.
- Launched 8 courses for teachers and students and managed course completion end to end.
- Identified model classrooms and learning labs for teachers to observe successful instructional practice by content area.
- Launched advanced competitive programs for NEET and short-term courses for NTSE, KVP Olympiads, and so on
- Managed programs, communities, and teams for curriculum planning, content creation, and validation
- Planned transition from offline to online product at onset of Covid in India
Consultant Faculty
Embibe
02.2019 - 08.2019
- Collaborated with the tech team to build an AI-generated question bank
- Devised core concept description modules and built a fool-proof data content validation process.
Department Head
Centum Academy
02.2019 - 08.2019
- Launched Centum Mentimeter, a progress tracker and leaderboard dashboard
- Managed vendor shortlisting and work allocation for content sourcing
- Hosted the Centum-Hour, a cross-center quiz platform
- Conceived & initiated Quiz in liaison with Admission Department to promote student engagement; successfully got 140-150 student participants.
Senior Lecturer
FIITJEE
04.2016 - 01.2019
- Developed connections with new schools, principals & academic stakeholders; identified sponsorship opportunities and collaborative projects
- Taught competitive, junior faculty, and PU batches for grade 6-12
- Supervised module preparation, content creation, and validation.
Online Biology Teacher
Vedantu
03.2017 - 03.2018
- Taught online batches for grades 9-12 of CBSE, ICSE, NEET.
Education
MBA -
IMT-Ghaziabad
04.2001 -
M.Sc. (Biotechnology) -
Banasthali Vidyapeeth
Banasthali, Rajasthan06.2013
B.Sc. (Biotechnology) -
Jiwaji University
Gwalior09.2011
Skills
Curriculum Development
Operational ExcellenceStakeholder / Vendor ManagementContent Conceptualization & DevelopmentContent Quality ManagementInstructional Design
Program Management
Team Building & LeadershipADDIE
Project Planning
Problem-Solving
Time Management
Teamwork and Collaboration
Internship
- National Brain Research Institute, Manesar, Haryana, Research Assistant, 05/12/12, 07/12/12
- National Brain Research Institute, Manesar, Haryana, Research Assistant, 01/14/14, 02/16/16
Personal Information
Date of Birth: 10/02/90
Publications
Growth and Refinement of Excitatory Synapsis in the Human Auditory Cortex, Sonal Makhija, Arvind Singh Pundir, Utkarsha A Singh, Nikhil Ahuja, P C Dikshit, Bishan Radotra, Praveen Kumar, S K Shankar, Anita Mahadevan, T S Roy, Soumya Iyengar, 2015, https://pubmed.ncbi.nlm.nih.gov/26438332/
Accomplishments
- Collaborated with team of vendors and SME in the development of Live Lecture monitoring strategy.
Software
Power School
Jira
IzEasy
Timeline
Consultant SME
Infinity Learn
01.2023 - 05.2023
Content Lead - Kindle Content IN Sup Pgms
Amazon Development Centre
01.2021 - 12.2022
Advance Learning Faculty
EKYA Schools / CMRNPS / Avanti Learning Center
09.2019 - 12.2020
Consultant Faculty
Embibe
02.2019 - 08.2019
Department Head
Centum Academy
02.2019 - 08.2019
Online Biology Teacher
Vedantu
03.2017 - 03.2018
Senior Lecturer
FIITJEE
04.2016 - 01.2019
MBA -
IMT-Ghaziabad
04.2001 -
M.Sc. (Biotechnology) -
Banasthali Vidyapeeth
B.Sc. (Biotechnology) -
Jiwaji University