Summary
Overview
Work History
Education
Skills
Software
Timeline
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Sonal Modak

Senior. Associate - Operations.
Pune

Summary

Results-driven Senior Associate in Operations at WNS Global Services, adept at leveraging CRM systems to enhance customer retention by 15%. Skilled in data analysis and project management, I excel in customer segmentation and personalized communication strategies, ensuring efficient service delivery and improved customer experiences.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Senior. Associate - Operations.

WNS Global Services
01.2024 - 03.2025

Managed and optimized the company’s CRM platform to ensure efficient customer data tracking and segmentation.

Analyzed customer behavior and feedback to personalize marketing campaigns and improve service delivery.

Trained team members on CRM software usage and best practices.

Increased customer retention rate by 15% through targeted email campaigns and loyalty initiatives.

Reduced customer response time by 25% by streamlining CRM workflows.

Led the migration to a new CRM system with zero downtime and 100% data integrity.


Education

B. E. - Computer Science

Late G. N. Sapkal College of Engineering
Nashik, India
04.2001 -

Skills

SQL or CRM database queries (basic to intermediate)

Software

SQL, Salesforce, ENSEK

Timeline

Senior. Associate - Operations.

WNS Global Services
01.2024 - 03.2025

B. E. - Computer Science

Late G. N. Sapkal College of Engineering
04.2001 -

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Sonal ModakSenior. Associate - Operations.