SQL, Salesforce, ENSEK
Sonal Modak
Senior. Associate - Operations.
Pune
Summary
Results-driven Senior Associate in Operations at WNS Global Services, adept at leveraging CRM systems to enhance customer retention by 15%. Skilled in data analysis and project management, I excel in customer segmentation and personalized communication strategies, ensuring efficient service delivery and improved customer experiences.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Senior. Associate - Operations.
WNS Global Services
01.2024 - 03.2025
Managed and optimized the company’s CRM platform to ensure efficient customer data tracking and segmentation.
Analyzed customer behavior and feedback to personalize marketing campaigns and improve service delivery.
Trained team members on CRM software usage and best practices.
Increased customer retention rate by 15% through targeted email campaigns and loyalty initiatives.
Reduced customer response time by 25% by streamlining CRM workflows.
Led the migration to a new CRM system with zero downtime and 100% data integrity.
Education
B. E. - Computer Science
Late G. N. Sapkal College of Engineering
Nashik, India 04.2001 -
Skills
SQL or CRM database queries (basic to intermediate)
Software
Timeline
Senior. Associate - Operations.
WNS Global Services
01.2024 - 03.2025
B. E. - Computer Science
Late G. N. Sapkal College of Engineering
04.2001 -
Similar Profiles
Roshan VermaRoshan Verma
Lead Associate at WNS Global ServicesLead Associate at WNS Global Services
ONKAR SINGH GILLONKAR SINGH GILL
Service Delivery Lead – Procurement at WNS Global ServicesService Delivery Lead – Procurement at WNS Global Services
Akshay RawadeAkshay Rawade
Lead Associate at WNS Global Services Pvt. Ltd.Lead Associate at WNS Global Services Pvt. Ltd.
Anurag JenaAnurag Jena
Senior Associate at WNS Global Services LimitedSenior Associate at WNS Global Services Limited
Niraj DigheNiraj Dighe
Lead Software Engineer at Cloud Software GroupLead Software Engineer at Cloud Software Group