Sonal Pandey
Greater Noida
Summary
Experienced HR Admin and Customer Service professional with a track record of building successful partnerships, resolving complex issues, and driving sales growth. Proficient in public speaking, problem-solving, and time management. Achieved 25% sales growth within three months at Bharti Airtel. Seeking opportunities to enhance customer service and communication skills while taking on increased responsibilities within a team.
Overview
7
7
years of professional experience
Work History
Assistant HR & Admin
Shah Group
01.2013 - 04.2014
- As an Assistant HR & Admin at Shah Group, I effectively managed various administrative and human resource functions, ensuring smooth operations and compliance with company policies and procedures
- Implemented safety and compliance measures, ensuring adherence to regulatory standards and fostering a safe work environment.
Assistant Admin-HR
One Touch Solutions Pvt Ltd
Noida
05.2011 - 03.2013
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
Customer Relation & Retention officer
Airtel
Delhi
03.2008 - 11.2011
- As a Customer Relation & Retention Officer at Airtel, I successfully managed customer relationships and implemented retention strategies to ensure customer satisfaction and loyalty
- Developed and implemented customer retention strategies, resulting in a 15% increase in customer retention rate.
Customer Relation Officer
Airtel
03.2007 - 01.2008
- As a Customer Relation Officer at Airtel, I effectively handled customer inquiries and issues, ensuring high levels of customer satisfaction and retention
- Resolved customer complaints and issues in a timely and professional manner, resulting in improved customer satisfaction.
Education
MBA - Marketing
IMT
Ghaziabad03.2013
BA -
Delhi University
03.2010
Inmtermediate -
Convent of Gagan Bharti Sr. Sec. school
03.2007
High School -
Convent Of Gagan Bharti Sr.Sec. School
Delhi04-2006
Skills
- Customer Service
- Customer Relations
- Problem Solving
- Public Speaking
- Time Management
- Task Prioritization
- Data Entry
- Computer Skills
- Excellent Communication
- Cultural Awareness
- Conflict Resolution
Personal Information
Title: HR & Admin
Accomplishments
- IITF (Indian International Trade Fare ) Award Certificate for representing multiple countries in Trade fare @ Delhi
- Worked for Auto expo for Mahindra & Mahindra 2010 & 2014
Timeline
Assistant HR & Admin
Shah Group
01.2013 - 04.2014
Assistant Admin-HR
One Touch Solutions Pvt Ltd
05.2011 - 03.2013
Customer Relation & Retention officer
Airtel
03.2008 - 11.2011
Customer Relation Officer
Airtel
03.2007 - 01.2008
MBA - Marketing
IMT
BA -
Delhi University
Inmtermediate -
Convent of Gagan Bharti Sr. Sec. school
High School -
Convent Of Gagan Bharti Sr.Sec. School
Similar Profiles
Rohit ParmarRohit Parmar
Team Leader(Sales) at MJ SHAH GroupTeam Leader(Sales) at MJ SHAH Group
Anuj ShahAnuj Shah
Senior Associate Accountant at Shah Group Consulting, Inc.Senior Associate Accountant at Shah Group Consulting, Inc.
HINJAL PAREKHHINJAL PAREKH
Sr. Accountant Executive at M.J. Shah GroupSr. Accountant Executive at M.J. Shah Group
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)
LOVEPREET SINGHLOVEPREET SINGH
Senior Executive at Firm-Noida Power Company LimitedSenior Executive at Firm-Noida Power Company Limited