Sketching
Sonal Prajapati
Banker
Ahmeabad
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Flexi Banker
IDFC Bank
12.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Deputy Manager
Kotak Mahindra Bank
04.2023 - 12.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Kotak Mahindra Bank
12.2020 - 03.2023
- Met customer needs through polite, friendly and attentive service.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Trade transaction handling.
- Solving Customer query and attempt to customer request.
- Attend the customer and provide them the details of new offer's and benefits.
Senior Tele Caller
HDB Financial Services
12.2019 - 11.2020
- Back office calling for loan collection.
- Responded to customer inquiries and provided detailed account information.
Back Office Service
K P Excellence
06.2018 - 06.2019
- Verification of Documents
- Updating of documents
- loan process update.
Education
Master of Commerce - M.Com
J G Collage of Commerce
Ahmedabad, India 04.2001 -
Bechelor of Commerce - B.Com
H.A Collage of Commerce
Ahmedabad 04.2001 -
HSC - Commerce
Rajasthan Hindi High School
Ahmedabad 04.2001 -
SSC - General Studies
Rajasthan Hindi High School
Ahmedabad 04.2001 -
Skills
- Teamwork and Collaboration
- Self-motivated nature
- Multitasking Abilities
- Operations Management
- Problem-Solving
- Customer Service-Oriented
Interests
Movies
Timeline
Flexi Banker
IDFC Bank
12.2023 - Current
Deputy Manager
Kotak Mahindra Bank
04.2023 - 12.2023
Assistant Manager
Kotak Mahindra Bank
12.2020 - 03.2023
Senior Tele Caller
HDB Financial Services
12.2019 - 11.2020
Back Office Service
K P Excellence
06.2018 - 06.2019
Master of Commerce - M.Com
J G Collage of Commerce
04.2001 -
Bechelor of Commerce - B.Com
H.A Collage of Commerce
04.2001 -
HSC - Commerce
Rajasthan Hindi High School
04.2001 -
SSC - General Studies
Rajasthan Hindi High School
04.2001 -
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