Sonal Priya
Royal Colony, Bagbera Barodaghat Jameshedpur
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
The Leela Palace Hotels and resorts
Udaipur
01.2024 - Current
- Supervised operational tasks at both front-of-the-house operations and back-office operations.
- Cashier of the front office department.
- Overseeing night shift as a night auditor.
- Acting duty manager (Being shift in charge for both morning and afternoon shifts in the department).
- Scheduled and appointed staff shifts and interns of the department.
- Monitored guest check-in and check-out operation.
- Handled customer complaints in a professional manner.
- Personal butlers to important and VIP guests in the hotel.
Front Office Associate
The Leela Palace hotels and resorts
Udaipur
11.2022 - 12.2023
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries at the Royal service.
- Handled cash and credit card payments for guests as the department cashier.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Resolved guest complaints in a timely manner to ensure customer satisfaction.
Palace Service Associate
The Leela Palace Hotels and Resorts.
Udaipur
05.2022 - 10.2022
- Created personalized guest experiences.
- Being part of a guest's emotional luxury.
- Assisted guest with day-to-day tasks and being one point of contact to the guest during their stay.
Industrial Trainee
The Trident Bandra Kurla
Mumbai
03.2021 - 04.2021
- Part of the Food and Beverage operations as an intern of the department.
- Part of the Culinary department as an intern.
Education
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Management
Gwalior 07-2019
Secondary Schooling - Science
Dayanand Public School
Jamshedpur04-2019
Primary Schooling - Science Education
Dayanand Public School
Jamshedpur04-2017
Skills
- Staff Supervision
- Guest Relations Management
- Oral and writing communication
- Staff Training and Development
- Complaint Handling
- Guest check-in and check-out
- Conflict Mediation
- Skilled in Opera PMS, Micros POS, and Microsoft applications
- Persuasion skills
- Revenue optimization
- Concierge services
- Multitasking proficiency
- Daily shift oversight
Affiliations
- Love to Dance.
- Calligraphy
- Drawing and Doodling.
- Arts and crafts.
Accomplishments
- Front Line Warrior in the front office department at the Leela Palace Udiapur.
- Nominated for the Front line warrior at the Leela Palace Udaipur of the year 2023.
Certification
- Certified Butler by the British Butler Guild- By Mr. Anthony Seddon-Holland.
- Certified Butler by the Hilbron Hospitality- Trained by Mr. Frank Mitchell.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Front Office Supervisor
The Leela Palace Hotels and resorts
01.2024 - Current
Front Office Associate
The Leela Palace hotels and resorts
11.2022 - 12.2023
Palace Service Associate
The Leela Palace Hotels and Resorts.
05.2022 - 10.2022
Industrial Trainee
The Trident Bandra Kurla
03.2021 - 04.2021
- Certified Butler by the British Butler Guild- By Mr. Anthony Seddon-Holland.
- Certified Butler by the Hilbron Hospitality- Trained by Mr. Frank Mitchell.
Bachelor of Science - Hospitality Administration And Management
Indian Institute of Hotel Management
Secondary Schooling - Science
Dayanand Public School
Primary Schooling - Science Education
Dayanand Public School
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