SONAL SHARMA

• Commencement of carrier with “The Australia and New Zealand Banking Group Limited, Department – Account and Channel Maintenance
• Team- Singapore KYC team
• Designation –, Verifies all aspects of Client Identification Program (CIP) and necessary account opening documents are provided in accordance with KYC, and Banking Secrecy Act standards
• Identifies accurate risk rating for individual\non-individual accounts to highlight high risk jurisdiction, cash intensive\high risk businesses and Politically Exposed Persons(PEPs) or relatives or close associates (RCA)
• Completes extensive due diligence investigations using public and private databases in accordance with anti-money laundering (AML), BSA and other regulatory standards to assist business units and prevent operational and reputational risks
• Perform checks on all employees, consultants, vendors, third party advisers against world check risk screen, Blocked persons list, Google Screenings, specially designated Nationals List
• Conducts Enhanced due diligence research in attempts to find derogatory\background information used to aid client advisors’ decisions in initiating, maintaining or closing business relationship.
• Performed detailed review of customer files to identify and investigate any potential risks or discrepancies.
• Collaborated with other departments within the organization to ensure that all relevant information is gathered prior to onboarding a new customer.
• Working on Weekly and monthly management reporting
• Maintaining Productivity, utilization of the individuals on the daily basis

Below is the Different team worked within ANZ

• Designation –, Teams worked within ACM – Customer Enablement and Channel Registration
• Job Description:
• Handling team of approx
• 10 customer service representatives and ensure that all key metrics of performance as per the client SLA are met and exceeded
• Manage team performance and responsible for overall development of the team
• Manage and strengthen stakeholder relationship
• Handle escalations, and finding out the root cause and remediation of the same
• Educating team on client expectation regarding process and helping them out on the knowledge gaps
• Responsible of maintaining productivity and utilization of the team members
• Utilizing 100% of the team, and getting the team members involved across all the activities in the team by cross skilling
• Assign and monitor work and review progress of work with employees
• Closely working with managers and senior managers to improve the process within the team
• Reviewing SOP’s and getting it updated via change management if required
• Responsible for capacity management (planned, unplanned leaves, etc)
• Taking decision on Overtime and shift timings of team members
• Preparing and sending all daily, weekly and monthly management reporting’s as per the requirements
• Maintain SLA metrics, to meet customer expectations
• Encouraging team to participate in fun activities and try to keep working environment healthy with fun and work
• Take all daily and weekly calls with management and stakeholders for an update
• Coordinated production schedules and assigned tasks to employees.

• Department: Client Lifecycle Management/ Client Onboarding, As part of Client Reference Data team the processes I supported
• CID Markets initiations/CID agent account openings :
• We open market account at agent level according to Market structure
• Analyze the documents and accordingly opens the account in markets
• Linking market account to internal JPM accounts for clients to trade in particular market
• Involved in account closures, amendment and maintenance
• Prepare MT599 Swift messages to open an account in the markets
• Send MT599 Swift messages to agents in different markets to open/amend or close the accounts
• Handling escalations and queries related to markets
• Liaise with agents or client service team over calls or mails to escalate the request or for any queries
• Once the accounts are opened at agents level, we will then send the request to link the accounts to internal JPM accounts for client to trade in the markets
• Trained new and co-employees about the processes
• Part of Account set up and documentation team/ ColumbusOther Inquiries:
• Involved in activity of reviewing of on boarding documents on behalf of clients
• Approving account level static
• Amendment such as name, a/c, standing instruction etc
• Extensive involvement in managing client relationships at all levels
• Working as an Implementation Specialist under Custody line of business
• Part of custody account opening team:
• Playing vital role in Account Opening when a new client is On Boarded
• Liaison with external clients and internal underwriters on a recorded line
• Playing vital role in dealing with Cash operations by means of swift messages
• Provide Account maintenance and handling incremental request once the account is set up
• Setup Client accounts (Account openings, amendments, interest rates, income disposals and account closures) Static Data Maintenance
• Handling Blue Print request and Client facing
• Working closely with Team leader, Process Manager as well Team Members to ensure flawless service delivery
• Ensuring timely follow ups and resolution with ageing request
• Managing requirements of Back Office, Risk Team, Relationship Managers and Technology Team
• Cross training team members on my current process
• Ensuring that all E-mails/ Queries assigned are replied correctly and in a timely manner
• Managing escalations & handling requestor’s enquiries for EMEA & WHEM Region
• Extra activities:
• Preparing of various critical daily and weekly reports
• Weekly call with senior level management for updates
• Always scored above 80% in CAT online examination held in JPMorgan
• Part of various other extracurricular activities within the organization, like dance, fashion shows, Soccer competitions, good works, etc
• Part of AMS 2.0 CASC automation project.

• Teams worked within CLM- Regulatory Operations and FM account Opening
• Job Description:
• Account Opening/Maintenance
• Profile creation to book the trades in Products like LC advising / Guarantees / Negotiations /
• Reimbursements
• Profile creation to book the trades in Products like in Forex/ Money Market/ Fixed Income trade/ Derivative /Equity derivatives and Bloomberg
• Handling 32 Plus countries across the globe
• For Wholesale Banking (WB)/ Small & Medium Enterprise (SME)/ Consumer Banking (CB)/ Private
• Banking (PVB) and internal client (Own Account)
• Validating the CDD/KYC status for the client before profile creation whether it’s under Approved/ Draft/Deferral approved
• Validating EMIR [European Market InfrastructureRegulation] Information provided in the FM Account Opening Instruction
• Validation of MIFID [Markets in Financial Instruments Directive] / FATCA/ Dodd Frank/ Canadian
• Province information Etc.
• Customer Name Screening as per Anti Money Laundering (AML) & Group Sanction policy, such as OFAC (Office of Foreign Assets Control)/ FCR (Financial Crime Risk)/ HMT (Her Majesty Treasury)/
• SDN(Specially Designated National and Blocked Individual)/ PEPs (Politically Exposed Persons)/ SAR (Suspicious Activity Report) and Compliance
• Preparing daily MIS data for all team members and reporting to management.Ensuring EOD/ Daily Recon/ Call volumes/ Handling Queries / Delegating work to staffs and efficiently adjusting allocation to sustain equitable service level
• Accountable for providing quality standards & ensuring that team quality rate meets yardstick 99%
• Ensuring that knowledge on system and procedures in updating by keeping track of periodical circulars and either instruction issued
• Typically involves drafting of BRD (Business Requirement Document) review of test packs, UAT and implementation (UVT)
• Recent Projects handle​:
• Title​:eOps STP [Straight Through Processing] – For Investor Business
• Description: Work flow system will automatically complete the Account Opening process
• Without any manual intervention of Account Opening team
• Responsibilities: Reviewing Functional requirement documents and Business requirement documents
• End to End process of profile creation Ensuring that the STP is completing the Profile creation without breaching the TAT
• Conducting training within team on this Project to make them familiar on new changes
• Process document preparation
• Commencement of