Summary
Overview
Work History
Education
Skills
Available to relocate to Dubai Immediately
INTERESTS
LANGUAGE
Timeline
Generic
Sonal Shinde

Sonal Shinde

Mumbai

Summary

Experienced professional with 5+ years in B2B client management, Customer Success, Operations, and Project execution across SaaS and service driven sectors. Adept at stakeholder engagement, onboarding, and strategic implementation, with a strong focus on service quality, communication, and cross functional collaboration. Proven ability to manage high pressure timelines, support senior stakeholders, and drive client satisfaction globally. Comfortable with rotational and evening shifts, and experienced in collaborating with international clients across multiple time zones.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

ShipDelight Logistics Technologies
08.2025 - Current

Customer Success Associate

PeopleHum
12.2023 - 02.2025

Operations Executive

Leap Edtech Pvt Ltd
01.2022 - 07.2023

HR Practioner

Accenture
06.2021 - 12.2021

Associate Assurant Operations

TSI Altsource
08.2020 - 05.2021

Customer Service Executive

Delight Services LLp
02.2019 - 01.2020

Education

Post-Graduate Certificate - Business Operations & Management

Welingkar Institute Of Management
Mumbai

Bachelor's degree - Financial Accounting And Auditing

R A Podar College of Commerce & Economics
Mumbai
12.2021

Skills

  • Effective communication skills
  • Simultaneous task management
  • Strategic planning
  • Microsoft Excel
  • Client engagement strategies
  • Customer retention strategies
  • JIRA
  • Revenue Generation
  • Trello
  • Zoho CRM
  • Onboarding & Implementation
  • Courier system integration
  • Experience with Shopify and WMS systems
  • Churn reduction

Available to relocate to Dubai Immediately

.

INTERESTS

I like to play football and I like to read fictional books

LANGUAGE

English
Hindi
Marathi
Gujarati

Timeline

Customer Success Manager

ShipDelight Logistics Technologies
08.2025 - Current

Customer Success Associate

PeopleHum
12.2023 - 02.2025

Operations Executive

Leap Edtech Pvt Ltd
01.2022 - 07.2023

HR Practioner

Accenture
06.2021 - 12.2021

Associate Assurant Operations

TSI Altsource
08.2020 - 05.2021

Customer Service Executive

Delight Services LLp
02.2019 - 01.2020

Bachelor's degree - Financial Accounting And Auditing

R A Podar College of Commerce & Economics

Post-Graduate Certificate - Business Operations & Management

Welingkar Institute Of Management
Sonal Shinde