Sonal Singh
Sales and Marketing Professional
Chandigarh,Punjab
Summary
Highly communicative professional with expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service.
Background in industry positions at luxury hotel brands where client satisfaction is of utmost importance.
Overview
4
4
years of professional experience
Work History
Front Office Intern
RenaissanceHotel by JW Marriott
05.2019 - 07.2019
- Created and maintained detailed records of all office activities
- Pleasantly answered calls for multiple guest related queries.
Guest Relations Associate
Taj Hotels
12.2019 - 08.2020
- Engaged guests through upbeat conversation and personalized service
- Coordinated schedules and set appointments for guests and staff
- Sold tickets for different activities, dinners and special events
- Responded to guest inquiries to maximize guest satisfaction
- Handled customer complaints to satisfy and retain guests
- Utilized variety of organizational and communication skills to drive guest satisfaction
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales Coordinator
Taj Hotels
08.2021 - 03.2022
- Liaised with guests, management, and sales team to better understand guest needs and recommend appropriate solutions
- Provided effective recommendations to increase guest satisfaction and marketing effectiveness to secure long-term accounts.
Event Sales Executive
Hyatt Centric
04.2022 - 02.2023
- Developed strong relationships with advertisers and negotiated pricing following established procedures
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats
- One of the top performers as well as contributions in the event sales sector for the specific property.
Assistant Sales Manager
JW Marriott
06.2023 - 10.2023
- Assisted sales team with completing customer transactions and managing issues
- Primary focus was handling Delhi, Chandigarh and international markets
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Analyzed customer feedback to identify areas for improvement in service delivery.
Education
10th - undefined
Ralli International School - Ghaziabad
12th - undefined
Satluj Public School
B.A. - undefined
Punjab University
MBA - undefined
MBA,Tourism And Hospitality (Chandigarh University)
Skills
Guest experiences
Reservations management
Vendor interaction
Guest accommodations
Marketing
Organizing Events
Accomplishments
- Key contributors in the pre-opening sales of Hyatt Centric property in Chandigarh
- Actively participated in various hospitality events held in the university.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Assistant Sales Manager
JW Marriott
06.2023 - 10.2023
Event Sales Executive
Hyatt Centric
04.2022 - 02.2023
Sales Coordinator
Taj Hotels
08.2021 - 03.2022
Guest Relations Associate
Taj Hotels
12.2019 - 08.2020
Front Office Intern
RenaissanceHotel by JW Marriott
05.2019 - 07.2019
10th - undefined
Ralli International School - Ghaziabad
12th - undefined
Satluj Public School
B.A. - undefined
Punjab University
MBA - undefined
MBA,Tourism And Hospitality (Chandigarh University)
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