SONAL SRIVASTAVA
IT Service Professional In Telecom & Infra
Bengaluru,KA
Summary
2.4 years’ experience in Telecom Billing for managing the Billing System.
- Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in maintaining accuracy. Team-oriented, dependable and performance-driven.
1-year experience in Testing for IBM Tivoli Monitoring and Bulk Notification Engine (BNE).
2.2 years’ of experience in Storage Area Networks for IBM and HP Series Storages and Brocade/CISCO SAN switches.
- Deactivation and code upgradation of Storages and SAN Switches. Storages Installation of HP3PAR, NetApp. Completed project of Migration from IBM to IBM storage and IBM to HP3PAR storage Maintaining Allocation Tracker of all the Storages as per the dedicated and shared spaces. Decommissioning activity of Servers. Created an Enterprise Network Model using the software Cisco Packet Tracer, during the training of Network Management & Security conducted by Hewlett-Packard Education Services and secured the highest grade (A+). Received appreciations award for highest performance and 100% target in maintaining SLAs. Appreciation for the documents prepared in forms of various SOP’s.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Billing Analyst
CSG Internationals
08.2019 - Current
- Process monthly bills reportings system for more than 30 Australian clients.
- Managing customer data and payments into billing system.
- Performing allocations for new services assigned by the customers.
- Worked on SFDC and Phoenix Orders Requests to handle provisioning.
- Payment allocations as per the requirements.
- Creating One-Forms for the termination orders.
- Created SOPs for various processes in the organization project workwise.
- Managing CT-Bill and the Mercury Accounts queries and details.
- Drift tool for Flex cab and Mica.
- Assist in the training of new Billing Representatives.
- The ability to learn new systems, such as the billing tools that we use to obtain and process data from our numerous vendors and maintain reporting systems and administer its users.
- MS Office experience.
- Billing validation for accuracy prior to release and in accordance with contract terms.
- Proven experience in a service-oriented culture including management of SLAs under CoBS Central.
- Worked at Ericsson for ZAIN KSA and T-Mobile as a.
Software Engineer
Ericsson India Pvt. Ltd
08.2018 - 08.2019
- Routine System Health Checks of Netcool Servers.
- Worked on Netcool GUI and CLI for Fault Management and Performance Management part.
- Configuration and Troubleshooting of alarms over nodes on Netcool.
- UAT and URL Monitoring of Nodes.
- Installation of Software’s in Citrix.
- Python trainings and sessions participation.
- Alarms generation and Testing in Netcool.
- Incident/Change Management.
- Conducting routine system health checks be run over Kafka, Zookeeper servers for sending Bulk Notifications to customers.
- PIER, Cloudera, Hazel cast, AppDynamics and 3PI Manager GUIs.
Storage Administrator
IBM India Pvt. Ltd
01.2016 - 03.2018
- Administration of SAN Switches (Brocade and Cisco) in terms of Zoning and Troubleshooting.
- Code Upgrades of Storages and SAN Switches (Brocade and Cisco).
- Performance monitoring of SAN.
- Health Checks of SAN and Storage devices.
- Knowledge of RAID, CIFS, NFS, iSCSI, FC, SAN, NAS, DAS.
- Multipath checking, Error Logs monitoring and troubleshooting of AIX Servers Issues.
- Monitoring, call logging and Working on Hardware failures issues of Storages and SAN switches.
- ITIL Process Management related work ethics including Incidents, Service Requests, Asset and Configuration and Change Activities.
- Storage Formatting, Array creation with RAID technology, LUN creation, LUN Allocation, Host Creation and Mapping, Space allocation from IBM DS3K/4K/5K/8K series, HP storages.
- Worked on CLI and GUI tools of HP3PAR- SSMC, NetApp, and HPXP7-GUI, IBM DS3K/4K /5K series-DSM GUI, IBM XIV, IBM V7K, IBM DS8K- CLI and HMC (GUI), TPC, BNA, SAT.
- Worked on ticketing tools - Service Now, MaxIt, and Maximo.
- New Storage and SAN devices procurement, installation, configuration, and decommissioning.
- SAN and Storage health reporting using BNA, SAT and TPC tools.
- Event monitoring of Storage processors daily.
- Resolving the issues within SLAs.
- Allocation through HPXP7, IBM DS3K/4K/5K series, DS8K series, HP3PAR.
- Maintenance and Support of IBM Mid-range Storage (DS3000/4000/5000/V7000 Storwize) and IBM Enterprise Storage (DS8000/XIV), NetApp Storage, HP3PAR and HPXP7 Storages.
Education
B. Tech - Computer Science
United Institute of Technology
06.2011 - 06.2015
12th -
St. Anthony’s Convent
Allahabad 06.2010 - 06.2011
10th -
St. Anthony’s Convent
06.2008 - 06.2009
Skills
Billing systems and software
Efficiency recommendations
Invoicing process
Billing statement review
SLA fulfillment
Financial report creation
Team Building
Financial Management
System upgrades
Hardware knowledge
Technical Analysis
Flexible and Adaptable
ITIL
Dependable and Responsible
Program installations
Accomplishments
- Certifications :.
- C Certified from NIIT, Allahabad (Certification ID - 12DCZZZZZ2911).
- Network Management and Security Certified from HPES (Certification ID – HP/STP-13/2013/N3422).
- ITIL V3 Foundation Certified from Axelos (Certification ID- GR750307452SS).
Additional Information
- Nationality - Indian
- Passport Availability - YES
- Date of Birth - 07/JAN/1994
Certification
ITIL V3 Foundation Certified by Axelos
Timeline
Billing Analyst
CSG Internationals
08.2019 - Current
Software Engineer
Ericsson India Pvt. Ltd
08.2018 - 08.2019
ITIL V3 Foundation Certified by Axelos
05-2017
Storage Administrator
IBM India Pvt. Ltd
01.2016 - 03.2018
B. Tech - Computer Science
United Institute of Technology
06.2011 - 06.2015
12th -
St. Anthony’s Convent
06.2010 - 06.2011
10th -
St. Anthony’s Convent
06.2008 - 06.2009