SONAL THORAT
Travel Management
MUMBAI
Summary
Dynamic professional with almost 2 decades of experience, committed to delivering exceptional technical support and fostering positive relationships within the travel industry.
Overview
19
19
years of professional experience
3
3
Languages
Skills
Comprehensive travel coordination
Work History
Corporate Travel Administrator
Godrej Industries Limited
12.2023 - Current
- Manage global domestic and international travel for corporate employees
- Implement and manage SBT portal for travel bookings and expense tracking
- Negotiate hotel rates and vendor contracts for optimal pricing
- Coordinate cab bookings (OLA/UBER) and special arrangements for female travelers
Senior Travel Consultant
Aerrtip
09.2021 - 11.2023
- Handled domestic, international, and SOTO fare queries
- Implemented chatbot process for customer inquiries
- Managed offline LCC billing, debit memos, and duplicate booking waivers
- Executed targeted marketing campaigns increasing client base
Customer Service Agent
Sutherland
04.2021 - 09.2021
- Resolved customer queries via phone support
- Processed tickets for backend fulfillment
- Managed scheduled change queues
Senior Travel Consultant
ATB Yatra
10.2019 - 07.2020
- Domestic and international airline tickets Issuing and cancellations.
- Managed hotel bookings and visa case coordination.
- Processed bill clearance with clients.
Travel Admin
Kalpataru
09.2017 - 09.2019
- Managed travel for Kalpataru Limited, group entities, and JMC
- Handled VIP/CIP travel arrangements and confidentiality protocols
- Implemented SBT portal and travel cost reduction policies
Senior Travel Consultant
Dnata
07.2012 - 09.2017
- Handled reissues, cancellations, and LCC bookings
- Managed billing, audit queries, and refund tracking
- Trained team members on booking procedures
Senior Travel Consultant
Riya Travel
03.2011 - 07.2012
- Managed shift operations as shift in charge
- Created travel agent IDs for sub-agents
Senior Travel Consultant
WNS Global Services (Virgin Atlantic GSA)
07.2008 - 12.2010
- Processed passenger reservations via the Vega system.
- Managed a flying club, mate, and discounted fare bookings.
Customer Service Agent
Indian Airlines (CSA)
12.2006 - 06.2008
- Processed end to end passenger reservations via IBM Reservation System.
Education
Certificate Course - Aviation Travel Management
Trade Wings
Mumbai, India 04.2001 -
Bachelor of Arts - Economics
Sathaye College
Mumbai, India 04.2001 -
H.S.C. -
Sathaye College
Mumbai, India 04.2001 -
M.B.H School
Mumbai, India 04.2001 -
Timeline
Corporate Travel Administrator
Godrej Industries Limited
12.2023 - Current
Senior Travel Consultant
Aerrtip
09.2021 - 11.2023
Customer Service Agent
Sutherland
04.2021 - 09.2021
Senior Travel Consultant
ATB Yatra
10.2019 - 07.2020
Travel Admin
Kalpataru
09.2017 - 09.2019
Senior Travel Consultant
Dnata
07.2012 - 09.2017
Senior Travel Consultant
Riya Travel
03.2011 - 07.2012
Senior Travel Consultant
WNS Global Services (Virgin Atlantic GSA)
07.2008 - 12.2010
Customer Service Agent
Indian Airlines (CSA)
12.2006 - 06.2008
Certificate Course - Aviation Travel Management
Trade Wings
04.2001 -
Bachelor of Arts - Economics
Sathaye College
04.2001 -
H.S.C. -
Sathaye College
04.2001 -
M.B.H School
04.2001 -