SONAL THORAT
Travel Management
MUMBAI
Summary
Dynamic professional with almost 2 decades of experience, committed to delivering exceptional technical support and fostering positive relationships within the travel industry.
Overview
19
19
years of professional experience
3
3
Languages
Skills
Comprehensive travel coordination
Skilled in reaching mutually beneficial agreements
TMC integration for travel portal
Proficient in CTA transactions
Adept at utilizing Galileo, Amadeus, Worldspan, and Office applications
Airline API integration with TMC on FastCollab Portal
Experience with multi-agency booking systems
Managed employee reimbursements using Expense Anywhere
Work History
Corporate Travel Administrator
Godrej Industries Limited
12.2023 - Current
- Manage global domestic and international travel for corporate employees
- Implement and manage SBT portal for travel bookings and expense tracking
- Negotiate hotel rates and vendor contracts for optimal pricing
- Coordinate cab bookings (OLA/UBER) and special arrangements for female travelers
Senior Travel Consultant
Aerrtip
09.2021 - 11.2023
- Handled domestic, international, and SOTO fare queries
- Implemented chatbot process for customer inquiries
- Managed offline LCC billing, debit memos, and duplicate booking waivers
- Executed targeted marketing campaigns increasing client base
Customer Service Agent
Sutherland
04.2021 - 09.2021
- Resolved customer queries via phone support
- Processed tickets for backend fulfillment
- Managed scheduled change queues
Senior Travel Consultant
ATB Yatra
10.2019 - 07.2020
- Domestic and international airline tickets Issuing and cancellations.
- Managed hotel bookings and visa case coordination.
- Processed bill clearance with clients.
Travel Admin
Kalpataru
09.2017 - 09.2019
- Managed travel for Kalpataru Limited, group entities, and JMC
- Handled VIP/CIP travel arrangements and confidentiality protocols
- Implemented SBT portal and travel cost reduction policies
Senior Travel Consultant
Dnata
07.2012 - 09.2017
- Handled reissues, cancellations, and LCC bookings
- Managed billing, audit queries, and refund tracking
- Trained team members on booking procedures
Senior Travel Consultant
Riya Travel
03.2011 - 07.2012
- Managed shift operations as shift in charge
- Created travel agent IDs for sub-agents
Senior Travel Consultant
WNS Global Services (Virgin Atlantic GSA)
07.2008 - 12.2010
- Processed passenger reservations via the Vega system.
- Managed a flying club, mate, and discounted fare bookings.
Customer Service Agent
Indian Airlines (CSA)
12.2006 - 06.2008
- Processed end to end passenger reservations via IBM Reservation System.
Education
Certificate Course - Aviation Travel Management
Trade Wings
Mumbai, India 04.2001 -
Bachelor of Arts - Economics
Sathaye College
Mumbai, India 04.2001 -
H.S.C. -
Sathaye College
Mumbai, India 04.2001 -
M.B.H School
Mumbai, India 04.2001 -
Timeline
Corporate Travel Administrator
Godrej Industries Limited
12.2023 - Current
Senior Travel Consultant
Aerrtip
09.2021 - 11.2023
Customer Service Agent
Sutherland
04.2021 - 09.2021
Senior Travel Consultant
ATB Yatra
10.2019 - 07.2020
Travel Admin
Kalpataru
09.2017 - 09.2019
Senior Travel Consultant
Dnata
07.2012 - 09.2017
Senior Travel Consultant
Riya Travel
03.2011 - 07.2012
Senior Travel Consultant
WNS Global Services (Virgin Atlantic GSA)
07.2008 - 12.2010
Customer Service Agent
Indian Airlines (CSA)
12.2006 - 06.2008
Certificate Course - Aviation Travel Management
Trade Wings
04.2001 -
Bachelor of Arts - Economics
Sathaye College
04.2001 -
H.S.C. -
Sathaye College
04.2001 -
M.B.H School
04.2001 -