SONAL TIRGAR
Language Interpreter
Noida
Summary
Dedicated and performance-driven Language Interpreter with experience in OPI, VRI, and Medical Interpretation. Consistently maintaining 100% QA Score, 100% Attendance, and 100% Adherence while delivering accurate interpretation services and ensuring exceptional client satisfaction. Strong understanding of interpretation workflows, compliance standards, customer handling, and operational processes. Proven ability to collaborate with cross-functional teams, resolve escalations professionally, and contribute to operational excellence.
Overview
2027
2027
years of professional experience
3
3
Languages
Work History
Language Interpreter
Big Language Solutions
09.2025 - Current
- Provide accurate and culturally appropriate interpretation services for OPI, VRI, and medical interpretation assignments.
- Maintain a 100% QA score and 100% adherence while consistently meeting operational expectations.
- Facilitate effective communication between clients and limited English proficient individuals with high accuracy and professionalism.
- Ensure strict compliance with HIPAA, confidentiality, interpretation protocols, and client-specific requirements.
- Handle complex interpretation scenarios while maintaining neutrality and professionalism.
- Support smooth communication during medical consultations, appointments, and customer interactions.
- Consistently receive positive feedback from clients and Quality Assurance teams for service excellence.
- Demonstrate strong problem-solving and decision-making abilities in high-pressure situations.
- Coordinate effectively with Operations, QA, and Workforce teams to ensure uninterrupted service delivery.
- Contribute to maintaining service-level expectations through punctuality, productivity, and process compliance.
Relationship Manager – Banca Vertical
Ata AIG General Insurance Company
2023 - 2025
- Managed key accounts and developed business growth strategies across retail and commercial business segments.
- Collaborated with multiple stakeholders to ensure smooth operations and customer satisfaction.
- Monitored performance metrics and generated business reports for management review.
- Resolved customer escalations and coordinated with internal departments for timely issue resolution.
- Achieved and exceeded quarterly and annual targets through effective relationship management.
- Conducted market analysis and identified opportunities for business growth.
- Developed strong communication, leadership, and problem-solving capabilities.
Marketing Executive
JD Infraspace Pvt. Ltd.
2021 - 2022
- Cultivated client communications and strengthened relationships to enhance client satisfaction.
- Supported marketing campaigns and promoted business initiatives to increase brand visibility.
- Oversaw social media engagement and customer interactions to foster community and drive engagement.
Education
PGDM(Marketing,OperationsandSupplyChainManagement)
New Delhi Institute of Management
Delhi, India 04.2001 -
Bachelor of Science -
LJ College of Science
Ahmedabad, Gujrat 04.2001 -
Skills
- Team Coordination
- Operational Support
- Escalation Management
- Performance Monitoring
- Workforce Collaboration
- Problem Solving
- Decision Making
Leadership & Operations Interpretation Skills
- Quality Compliance
- MS Office
- OPI Interpretation
- VRI Interpretation
- Medical Interpretation
- Client Communication
- Cultural Mediation
- Active Listening
Timeline
Language Interpreter
Big Language Solutions
09.2025 - Current
PGDM(Marketing,OperationsandSupplyChainManagement)
New Delhi Institute of Management
04.2001 -
Bachelor of Science -
LJ College of Science
04.2001 -
Relationship Manager – Banca Vertical
Ata AIG General Insurance Company
2023 - 2025
Marketing Executive
JD Infraspace Pvt. Ltd.
2021 - 2022