Team Leader
Aakanksha jewellery
09.2020
- Handled different teams in the organization such as Packing, Logistics, Customer Service and Social Media
- Helped customers with pricing, orders, company policies and tracking details on chat through platforms such as Instagram and WhatsApp
- Kept track on orders, followed up with Shiprocket and Resolved NDR, RTO Orders
- Performed final quality checks, assigned daily tasks for the Packing Department
- Coordinated with walk-in customers
- Kept a tack of the inventory, managed inward inventory and coordinated with the vendors
- Handled admin profile of the company’s app, including orders, inventory and tracking
- Handled petty cash, basic accounting tasks (creating accounting entries in MyBillBook Software) and maintaining physical files (vendor files, sales bills and miscellaneous files)
- Delegated and supervised aforementioned tasks to various departments
- Ensured smooth cross-functional flow of work between company departments, the customers and vendors.
