SONALI CHAKRABARTY
AVIATION
Mumbai
Summary
Dynamic Associate Manager at Air India with a proven track record in operational efficiency and project execution. Enhanced team productivity through strategic planning and mentorship, while fostering customer trust. Successfully improved client satisfaction by delivering high-quality results on schedule, leveraging strong analytical skills and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
5
5
Languages
Work History
ASSOCIATE MANAGER
AIR INDIA
01.2024 - 01.2026
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Enhanced team productivity by implementing efficient project management strategies.
- Mentored junior team members, contributing to their professional growth and skill development.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Training Coordinator
AIR INDIA
01.2022 - 12.2023
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
- Developed job-specific competencies and performance standards.
- Wrote training manuals on DANDGEROUS GOOD REGULATIONS according to strict company guidelines and DIRECTOR GENERAL OF CIVIL AVIATION (DGCA).
- Approximately 8000-9000 trainees were trained annually and ensured validation of their certification remained current.
Exam Coordinator
IATA, International Air Transport Association (on Deputation From AIR INDIA)
08.2011 - 12.2021
- Resolved issues associated with education between internal departments.
- Developed continuing education programs on new trends and new processes.
- Strategized and coordinated to integrate new standards, models and organizational improvements.
- Served as a liaison between faculty, staff, students, and external entities involved in the examination process, fostering strong relationships and facilitating effective communication.
- Maintained compliance with institutional policies and accreditation requirements through regular reviews of examination procedures.
- Promoted a positive testing environment through effective communication of expectations, fostering collaboration among proctors, and enforcing strict adherence to guidelines.
- Safeguarded test security through vigilant oversight of access points, monitoring technology usage during exams, and reporting any suspected violations promptly.
- Increased student satisfaction with the exam process by addressing concerns promptly and communicating updates effectively.
- Supported students with disabilities by coordinating accommodations according to individual needs, ensuring equal access to exams.
- Approximately 2000-3000 candidates appeared for the examinations annually
- India was the first to organise online examinations for the IATA candidates.
Education
MBA - MARKETING
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
DELHI 04.2001 -
Skills
Operational efficiency management
Project execution
Performance evaluation
Effective strategic planning
Fostering customer trust
Engaging presentation skills
Team development
Floor management
Team morale enhancement
Certification
SIX SIGMA
Timeline
ASSOCIATE MANAGER
AIR INDIA
01.2024 - 01.2026
Training Coordinator
AIR INDIA
01.2022 - 12.2023
Exam Coordinator
IATA, International Air Transport Association (on Deputation From AIR INDIA)
08.2011 - 12.2021
MBA - MARKETING
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
04.2001 -