SONALI CHAKRABORTY

Dynamic and Versatile Professional, offering 14 plus years of blended experience across Airport Services, Commercial Operations, Retail – Services Operations, E-Commerce Operations, Talent Acquisition, Training and Development, Facilities Administration, General Administration Management, Franchise, Client Servicing, Vendor Onboarding, L&D Operations with strong people management credentials. Currently heading 34 Franchisee Stores for Non-Aero division with a team of 240+ members for driving Airport Retail and Commercial Operations which includes Outlets Leasing, Dark Space Analysis, Outlet Operations, Manpower, Availability (during shifts), Uniform, Merchandising, Visual Display, Outlet Owners Interactions/Improvements with full emphasis on enhancing the non-aero revenue streams of airports. Successfully partnered with the Security and Safety Teams; carried out wide array of activities which includes proper documentation/thorough checks on concessionaire owners before new outlet launches, access control measures, security compliance / governance, BCAS guidelines adherence, issuance of terminal entry passes, security vetting, KIOSK installation etc. Committed to elevate the passenger experience within the non-aero areas of the airport which includes overseeing design & management of retail spaces, restaurants, entertainment options and new outlet offers that cater to the diverse needs of travelers. Contributed as a Training & Development Specialist; successfully developed training programs for the Airport Staff emphasizing on customer servicing skills, retail and food services, security awareness, safety protocols, aviation & airport regulations, crisis management, merchandising along with various cross-functional trainings. Proficient in overseeing Airport Service Operations including duty operations during operational shifts, creating duty schedules and conducting evaluations for GREs. Displayed excellence in heading end-to-end Talent Acquisition/Recruitment Lifecycle Management functions ranging from candidate screening/sourcing, interview process management, offer management, onboarding/induction, documentation & compliance. Followed customer-centric approach to improve the passenger experience, involving the management of services like lounges, restrooms, waiting areas & information desks. Efficiently orchestrated Gap Filling - Hiring Drive for Blue Collar positions, achieved a goal of recruiting over 300 individuals within a span of just 2 days. Acquired valuable experience in operations of E-Commerce Fulfillment Centers, with a focus on managing inventory and optimizing outbound processes to enhance revenue generation and bottom-line profitability. Successfully oversaw budgets and financial performance, monitoring costs, revenue, and profitability to ensure the airport's commercial success. Excellence in ensuring compliance with local regulations and industry standards is crucial, especially concerning safety, security, and environmental regulations. Collaborated with various stakeholders, including airlines, government agencies, and airport management, to align commercial operations with broader airport objectives.

C/o Late R. L. Chakraborty, Flat No. -103/E, Lokenath Apartment, Anandanagar, Adabari Tiniali, Guwahati, Assam, 781012

Title: SENIOR LEVEL PROFESSIONAL | AIRPORT SERVICE OPERATIONS | E-COMMERCE & RETAIL OPERATIONS | RECRUITMENT & LEARNING DEVELOPMENT OPERATIONS