SONALI CHAKRABORTY

Goodera is a global technology-enabled platform that helps companies design, execute, and scale employee volunteering, CSR, and social impact programs across multiple geographies.

• Manage key client relationships across India and APAC, overseeing accounts with total fund consumption of $20M+, ensuring revenue growth, retention, and strategic expansion.
• Drive business growth, achieving nearly 300% account expansion and consistently delivering 100%+ of quarterly targets through consultative client engagement and strategic workshops.
• Lead a 20+ member Customer Success team, setting targets, defining KRAs, and coaching the team to deliver revenue, retention, and account growth objectives.
• Act as subject matter expert in sales and deal execution, partnering with sales teams to close high-value deals and co-design tailored solutions for clients.
• Advise clients on strategy, design thinking, and budget optimization, helping allocate funds across projects, streamline operations, and implement tech infrastructure for large-scale volunteering initiatives.
• Lead technology and AI-driven innovation initiatives, partnering with Product and Engineering to design and implement scalable client solutions, including Smart Scheduling Platforms (SSPs), AI chatbots, and analytics dashboards, enhancing client experience, operational efficiency, and ROI.
• Translate client needs into AI-enabled solutions, providing strategic input on machine learning workflows, automation, predictive analytics, and testing new features to ensure seamless adoption for large-scale programs.
• Design and facilitate strategic workshops, benchmarking volunteering programs, co-creating data-driven annual plans, and maximizing ROI for clients.
• Drive innovation and market insights, identifying new program SKUs, advising on program enhancements, and supporting product roadmap decisions based on client needs and market trends.

Foundation for Excellence (FFE) awards merit-based scholarships to high-achieving students from underprivileged backgrounds in India, enabling access to higher education and career opportunities.

Program Operations & Strategic Leadership Corporate Partnerships & Stakeholder Leadership

• Architected and led the Mentoring Program strategy, impacting 1,000+ Mentor–Mentee pairs, enhancing scale, efficiency, and outcomes.
• Redefined operating models and infrastructure, optimizing workflows, CRM systems (Salesforce), and data governance to improve accuracy, reporting, and decision-making.
• Established performance governance with KRAs, OKRs, and dashboards, aligning cross-functional teams on measurable outcomes.
• Launched Employee Mentorship Management framework, expanding corporate engagement and program offerings.
• Forged strategic partnerships with 50+ corporates, securing funding, volunteering, and flagship project initiatives.
• Oversaw 800+ mentors/volunteers, driving large-scale participation and measurable program impact.
• Acted as executive liaison for partners, ensuring end-to-end relationship management, reporting, and grant renewals.
• Directed 5 flagship corporate projects, strengthening long-term partnerships and trust through outcome-focused reporting.

Rang De is a peer-to-peer micro-lending NBFC platform connecting social investors with underserved communities.

• Directed operations for 35 partners across 17 states, managing 40,000+ loans and achieving disbursal targets while ensuring SLA adherence and RBI regulatory compliance.
• Implemented Six Sigma-driven process improvements, reducing turnaround time (TAT) by 50% and enhancing operational efficiency.
• Onboarded and evaluated strategic partners, creating dashboards to track repayments, growth opportunities, and operational KPIs.
• Led technology and infrastructure initiatives, including Rang De Admin & Partner App, SQL queries, and Zoho CRM, improving data accuracy, reporting, and operational scalability.
• Managed special grant projects, overseeing fund disbursal, repayment tracking, and funder reporting with full transparency and accountability.
• Contributed to the transition from Rang De Trust to RBI-regulated Rang De P2P NBFC, ensuring operational readiness, compliance, and system integration.
• Delivered partner training programs, enhancing financial literacy and operational effectiveness across borrower communities.

Foundation for Excellence (FFE) awards merit-based scholarships to high-achieving students from underprivileged backgrounds in India, enabling access to higher education and career opportunities.

• Managed 1,500+ scholarship applications annually, ensuring compliance and timely approvals while delivering a seamless experience for students and facilitators.
• Partnered with 53 coordinators across 4 states, establishing clear communication protocols and enhancing operational efficiency during scholarship cycles and organizational events.
• Served as primary liaison for corporate partners, including Cognizant and the Michael & Susan Dell Foundation, ensuring program alignment, accurate reporting, and strategic partnership growth.
• Designed and executed the mentor–mentee program for scholars, including high-profile open houses at leading IIMs to provide mentorship and visibility for corporate partners.
• Developed and delivered employability workshops in partnership with Microsoft Global Delivery Unit, strengthening scholar readiness and reinforcing partner engagement.
• Implemented process improvements and reporting frameworks, enhancing transparency, scalability, and partner satisfaction.

• Secured funding for international NGOs including Plan India and CARE India, supporting initiatives such as HIV/AIDS awareness and girl child education.
• Managed client relationships end-to-end, ensuring timely reporting, compliance, and engagement to strengthen long-term partnerships.