Summary
Overview
Work History
Education
Skills
Timeline
Sonali Chugh

Sonali Chugh

Key Account Manager
Pune,Maharashtra

Summary

With over nine years of experience across sales, key account management, operations, and post-sales support, I’m adept at enhancing client relationships and implementing process improvements. Experienced in cross-functional collaboration, stakeholder management, and driving business growth.

Overview

9
9
years of professional experience

Work History

Senior Manager, Projects

Kestone Global
Bengaluru
03.2023 - Current
  • Successfully Onboarded 60+ Artisans – Facilitated smooth onboarding of artisans, guiding them through the platform setup and store creation.
  • Increased Store Activation Rate – Achieved 70% store activation, ensuring artisans' stores went live efficiently with high-quality listings.
  • Enhanced Product Listings & Presentation – Standardized and improved product cataloging, leading to better product visibility and customer engagement.
  • Reduced Onboarding Time – Streamlined the onboarding process with structured training, guides, and support, improving time-to-live for new stores.
  • Trained & Upskilled Artisans – Conducted workshops and training sessions to educate artisans on pricing, GST, packaging, and online sales strategies.
  • Implemented Scalable Onboarding Processes – Developed a step-by-step onboarding playbook, reducing dependency on manual interventions.
  • Improved Platform Adoption & Engagement – Increased artisan engagement, driving consistent store updates and active participation.
  • Optimized Post-Sales Support – Established a robust support framework, reducing queries and onboarding challenges.
  • Collaborated Cross-Functionally – Worked with marketing, tech, and design teams to enhance the artisan experience and store functionality.
  • Boosted Revenue Potential – Helped 7% of onboarded artisans generate their first sale within 30 days of store activation.

Talent Operations Manager

Indiefolio
Pune
12.2021 - 02.2023
  • Designed and implemented frameworks for talent onboarding and curation, ensuring a seamless experience for new creators.
  • Optimized and streamlined hiring processes, resulting in increased talent acquisition and engagement.
  • Led community initiatives and organized events to foster collaboration and engagement among creators.
  • Established efficient talent matchmaking processes, enhancing connections between brands and top creators.
  • Managed and nurtured relationships with high-profile creators to drive platform growth and retention.
  • Identified and secured brand partnerships, creating new collaboration opportunities for creators.

Founder, Baker

The Little Crumble
Pune
06.2020 - 12.2021
  • Successful Launch & Branding – Established a unique brand identity, including logo, packaging, and social media presence.
  • Sales Milestone – Sold over 5000 cookies in the first year
  • Customer Base Growth – Acquired 8% repeat customers, with a high retention rate through personalized service and engagement
  • Corporate & Bulk Orders – Secured 4 corporate gifting deals and event catering partnerships
  • Menu Expansion – Introduced 4 new flavors based on customer feedback and seasonal trends
  • Operational Efficiency – Streamlined baking and packaging processes, reducing turnaround time
  • Customer Satisfaction & Reviews – Maintained an average 5★ rating on food delivery platforms or Google reviews

Operations Manager

OYO
Bengaluru
03.2019 - 01.2020
  • Boosted guest occupancy by designing and implementing a customer loyalty program to enhance retention.
  • Monitored and improved NPS scores, collaborating with cross-functional teams to enhance the overall stay experience through feedback, surprise inspections, and account management.
  • Assisted in developing a Customer Experience Playbook, outlining key procedures for efficient challenge resolution.
  • Led and managed a team of four on-ground property managers, ensuring smooth operations and service excellence.

Sales Manager, Vendor Manager

Swiggy
Bengaluru
02.2017 - 03.2019
  • Expanded serviceability by launching 15+ new areas across Bangalore.
  • Onboarded and managed 2000+ restaurant partners, managing key accounts and driving Category A client growth.
  • Optimized onboarding processes to enhance partner education and ensure a seamless experience.
  • Collaborated cross-functionally to improve partner satisfaction and overall experience.
  • Provided strategic support to address partner challenges and drive account growth.
  • Contributed to new initiatives, including the launch of Swiggy Pop to expand business offerings

Client Relationship Manager

The Light Touch
Guangzhou
02.2016 - 02.2017
  • Managed client onboarding and established strong account management practices to ensure seamless integration and long-term partnerships for top revenue clients.
  • Led marketing initiatives to promote and expand the reach of existing product catalogs, enhancing brand visibility.
  • Enhanced customer experience by developing a loyalty program, creating informative tutorials, and gathering customer feedback to refine services and optimize the product portfolio.

Education

BBA - Human Resources

Christ University, Bengaluru, KA
02.2013 - 2016.01

ISC - Commerce

St. Georges Homes Laidlaw Memorial School, Ootcamund, TN
04.2010 - 2012.03

Skills

Key Account Management

undefined

Timeline

Senior Manager, Projects - Kestone Global
03.2023 - Current
Talent Operations Manager - Indiefolio
12.2021 - 02.2023
Founder, Baker - The Little Crumble
06.2020 - 12.2021
Operations Manager - OYO
03.2019 - 01.2020
Sales Manager, Vendor Manager - Swiggy
02.2017 - 03.2019
Client Relationship Manager - The Light Touch
02.2016 - 02.2017
Christ University - BBA, Human Resources
02.2013 - 2016.01
St. Georges Homes Laidlaw Memorial School - ISC, Commerce
04.2010 - 2012.03

Similar Profiles

CREATE PROFILE
Sonali ChughKey Account Manager