SONALI DALVI
Operations Manager
Nashik
Summary
- Energetic and results-driven individual with a passion for leadership. Overall experience of 16+ years in Hospitality industry. - Seeking a position to leverage my proven track record in team building, operational efficiency, and revenue growth to drive success in a dynamic business environment.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Manager
Gillani Hospitality - Four Points by Sheraton
10.2024 - Current
- Client and Vendor Relations: Maintaining communication with clients, subcontractors, and vendors, negotiating contracts, and resolving any issues or disputes.
- Project Planning and Execution: Creating detailed project plans, scheduling resources, and monitoring progress against established timelines.
- Budget Management: Developing and managing project budgets, tracking expenses, and identifying opportunities for cost savings.
- Quality Control: Implementing and maintaining quality control programs, conducting inspections, and ensuring adherence to quality standards.
- Regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintaining Records of Asset :Keeping accurate records of assets, transactions, and performance data.
Operations Manager
Freesia Resort by Express Inn
09.2023 - 10.2024
- Led a team of 70+ professionals to streamline operational processes. Managing overall operations for the property.
- Developing and implementing business strategies to achieve short and long-term goals.
- Leading, motivating, training and recruiting a high-performing team while ensuring staff development and succession planning.
- Responsible for Revenue growth, close co-ordination with the entire Sales team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior Manager Reservations
Express Inn
08.2020 - 08.2023
Front Office Manager
Picaddle Resort
02.2015 - 03.2020
Sr. CCE
Samraat Group
11.2013 - 12.2014
Asst. Front Office Manager
Express Inn
02.2010 - 11.2013
FOA
Hotel Jupiter
08.2009 - 02.2010
Reservations Associate
Royal Orchid Central
10.2008 - 04.2009
FOA
Oakwood Residence Naylor Road
01.2008 - 10.2008
Education
M.com - Business Administration
University of Pune
B.com - undefined
University of Pune
HSC - undefined
CBSE Board
Diploma - undefined
Frankfinn Institute of Air Hostess Training
SSC - undefined
CBSE Board
Skills
Operations management
Teamwork and collaboration
Friendly, positive attitude
Team leadership
Business analysis
Staff development
Personal Information
- Height: 5.7 inches
- Weight: 63 kgs
- Date of Birth: 11/25/89
- Marital Status: Married
Timeline
Operations Manager
Gillani Hospitality - Four Points by Sheraton
10.2024 - Current
Operations Manager
Freesia Resort by Express Inn
09.2023 - 10.2024
Senior Manager Reservations
Express Inn
08.2020 - 08.2023
Front Office Manager
Picaddle Resort
02.2015 - 03.2020
Sr. CCE
Samraat Group
11.2013 - 12.2014
Asst. Front Office Manager
Express Inn
02.2010 - 11.2013
FOA
Hotel Jupiter
08.2009 - 02.2010
Reservations Associate
Royal Orchid Central
10.2008 - 04.2009
FOA
Oakwood Residence Naylor Road
01.2008 - 10.2008
B.com - undefined
University of Pune
HSC - undefined
CBSE Board
Diploma - undefined
Frankfinn Institute of Air Hostess Training
SSC - undefined
CBSE Board
M.com - Business Administration
University of Pune
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