SONALI GAIKWAD

Handling inbound calls for shareholders who are associated with Primerica shareholder services US based company .

Helping them with tech support and understanding their needs.

Average calls per day 30-40 inbound calls.

• Worked for Allied Process
• Handling Inbound calls from doctors , nurses regarding patients insurance details
• Daily average calls 50 nos
• Helping the provider with patients claims and solve the problems
• Investigated basic issues and escalated more complicated concerns
• Prepared accurate documents for customer and business needs

• Account Receivable
• Collecting money from patients as DEBT COLLECTOR
• Worked into voice process
• Had to resign due to new US lawsuit for collection calls so couldn't work on collection process anymore and company had kept us for stand-by.

• Worked in pre-sales for land selling
• Would arrange customer for site visit as per their requirement and needs
• And kept follow ups with customers
• Worked into voice process
• Due to pandemic we had told to leave the company in the month of March

• Worked into pre-sales for real estate company
• Shapooriji Pallonji
• Handle customers on call and brief them about the project as per their needs and requirements
• Would arrange for site visit and follow ups with customers
• Worked into voice process
• Had to quit the job because the process got ramp down.