Concur
Sonali Ghosh
Executive Assistant / Administrative Assistant
Gurgaon
Summary
- Demonstrated strong interpersonal skills and ability to effectively work at all levels.
- Exhibited excellent organizational skills, prioritization abilities, and meticulous attention to detail.
- Maintained a positive and professional image with high standards of behavior and ethics.
- Displayed accountability and ownership in job responsibilities.
- Established reliability, punctuality, and flexibility in meeting deadlines and adapting to changing circumstances.
- Anticipated the needs of others and proactively added value to tasks and projects.
- Communicated concisely and effectively, demonstrating strong communication skills.
- Efficiently managed time to optimize productivity and meet project deadlines.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Executive Administrative Assistant
WNS Global Services Pvt Ltd
Gurgaon
06.2019 - Current
- Excellent administrative support: Proficient in providing complete remote administrative support to multiple stakeholders based in European countries, handling day-to-day tasks, and managing complex calendars.
- Event coordination: Coordinating company events, keeping employees updated on events and initiatives, and organizing meetings and conferences for large groups across different time zones.
- Diary and logistics management: Efficiently managing calendars, organizing events, trainings, meetings, and conferences, as well as handling end-to-end logistics arrangements for stakeholders and teams.
- Travel arrangements: Arranging visas and other travel documents, coordinating interviews with candidates and clients, and managing catering for interviews.
- Financial administration: Handling expenses, filing them in SAP Concur, managing purchase requisitions and purchase orders in SAP Ariba, and providing reports on open purchase orders and delivery delays.
- Vendor and supplier management: Handling queries from suppliers via email and calls, resolving issues related to invoices, purchase orders, contracts, and statements of work within specified turnaround time. Also, managing critical vendor updates and ensuring timely payment.
- Special projects and ad hoc requests: Assisting with special projects and handling ad hoc requests from stakeholders.
- Team management and coaching: Effectively managing a team of four direct reports while also performing domain work, coaching new hires, and being part of the internal training team.
- Data analysis and reporting: Preparing team utilization reports on a monthly basis and sharing them with stakeholders.
- Certified Interviewer with Competency Based Interviewing (CBI) Certification
Operations Administrative Assistant
Guardian India pvt ltd
Gurgaon
04.2017 - 05.2019
- Efficient administrative assistant with experience providing support and assistance to professionals within various organizations.
- Skilled in managing schedules, coordinating meetings, and making travel arrangements.
- Proficient in preparing documents, reports, and correspondence.
- Detail-oriented and organized, with the ability to prioritize tasks and meet deadlines.
- Strong communication skills and a friendly demeanor, fostering positive relationships with colleagues and clients.
- Proficient in office software and technology, including Microsoft Office Suite.
- Demonstrated ability to handle confidential information with discretion and maintain strict confidentiality.
- Proactive problem-solver with a proactive approach to resolving issues and improving processes.
- Able to multitask and handle various administrative duties effectively.
- Excellent organizational skills, including file management and record keeping.
Senior Associate
Aon Hewitt India Pvt. Ltd.
Gurgaon
04.2011 - 03.2017
- Acted as a case manager, overseeing the entire process for respective clients.
- Managed leave approvals and generated Personal Leave Forms (PFLs).
- Reviewed participant documents to determine leave approval or denial, ensuring timely and accurate information for each participant.
- Proposed process improvement ideas to identify and resolve issues, reduce process delays, and address quality concerns.
- Coordinated and monitored the activities of various departments within the organization.
- Assigned workloads to associates based on their expertise.
- Streamlined Standard Operating Procedures (SOP) to eliminate knowledge gaps.
- Ensured timely and accurate delivery of information to all participants.
- Conducted quality audits for the process to maintain high standards.
Education
High School Diploma -
JAC Board Ranchi
Gomoh 01.1995 - 03.2007
Bachelors in Computer Application
BCET, WBUT University
Durgapur 08.2007 - 07.2010
Skills
Travel coordination
undefinedAccomplishments
- Successfully delivered 3 projects on time, meeting objectives and deadlines.
- Proactively identified and resolved project risks, ensuring smooth execution.
- Managed project budgets, resulting in cost savings and optimal resource allocation.
- Led cross-functional teams, fostering collaboration and high morale.
- Cultivated strong relationships with clients, team members, executives, and partners.
- Managed stakeholder expectations, ensuring alignment with project goals.
- Facilitated transparent communication and kept stakeholders informed.
- Resolved conflicts and maintained positive relationships.
- Incorporated stakeholder feedback into project plans, improving outcomes and satisfaction.
- Received praise for exceptional communication, responsiveness, and stakeholder engagement.
Software
SAP Ariba
Fiori
Microsoft Identity Manager
Microsoft Outlook
Cvent Events
Timeline
Executive Administrative Assistant
WNS Global Services Pvt Ltd
06.2019 - Current
Operations Administrative Assistant
Guardian India pvt ltd
04.2017 - 05.2019
Senior Associate
Aon Hewitt India Pvt. Ltd.
04.2011 - 03.2017
Bachelors in Computer Application
BCET, WBUT University
08.2007 - 07.2010
High School Diploma -
JAC Board Ranchi
01.1995 - 03.2007
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