Sonali Gomes

· Delivery of an exceptional level of client servicing to both individual and corporate clients of Canada, Australia PR.

· Handling Customer escalations and providing them effective solution.

· Actively managing a high case load according to the businesses set processes.

· Effectively assisting and guiding the clients through the immigration process ensuring zero client dissatisfaction.

· Ensuring all operations are carried on in an appropriate, cost-effective way

· Manage budgets and forecasts

· Perform quality controls and monitor production KPIs

· Recruit, train and supervise staff

· Responsible for all aspects and stages of each case, ensuring positive outcomes are achieved.

· Expertise in filing cases for Australia PR (Skill Assessment-Vet assess, ACS, EA, EOI Lodgment under Visa Subclass 189,190 and 491), Canada PR (ECA, Express Entry Filing and PNP Filing as per client eligibility criteria, ITA Filing etc.) and Hong Kong (QA and QMAS Visa filing).

· Providing advice and guidance to new staff, including effective on the job training.

· Undertook verification checks of documentation lodged by visa applicants, including telephone checks, sending correspondence and some site visits throughout India, as required.

· Handled Customer escalations and providing them effective solution.

· Answered client inquiries, including telephone and email inquiries relating to visa requirements.

· Updated job knowledge by participating in seminars and training.

· Assisted Senior Manager and team members by providing solutions to work efficiently.

· Undertook weekly meeting with the Team members and understood their concerns and helped them and solved the same

· Assembled and maintained file records and ensure data integrity in electronic

· Proactively identify and implement solutions to constantly improve service levels and performance.

· Worked in a team environment, assist with team tasks and provide advice and guidance to new staff, including effective on the job training.

ü Provided the Clients with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly.

ü Ensured that all of the information provided by the client is accurate and correct, preparing and checking all the legal documents.

ü Handled all the problems of the client related to the Visas and try to solve them accordingly and their visa process easier.

ü Played a vital role in maximizing the output of the various support services such as, IT, finance and HR.

ü Provided support and guidance to the team of 25 members regarding the process updated and helped them for revenue generation of the company.

ü Prepared Reports on the Team performance and verified the daily reports of the team members and forwarded to the Branch Manager for the performance evaluation.

ü Provided the Clients with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly.

ü Ensured that all of the information provided by the client is accurate and correct, preparing and checking all the legal documents.

ü Handled all the problems of the client related to the Visas and try to solve them accordingly and their visa process easier.

ü Played a vital role in maximizing the output of the various support services such as, IT, finance and HR.

ü Provided support and guidance to the team of 25 members regarding the process updated and helped them for revenue generation of the company.

ü Prepared Reports on the Team performance and verified the daily reports of the team members and forwarded to the Branch Manager for the performance evaluation.