Sonali Gupta

• Need to ensure that all the KPI targets are achieved, ABV, UPT & ensuring Like to Like Growth.
• Ensure customer retention & acquisition of new customers through loyalty program.
• Ensure all Sops are in place and all processes are being followed as per SOP and audit scores are met.
• Handling store shrinkage, stock take and store audits for smooth operations and monitoring, staff monitoring.
• Handling Store operations daily routines, visual merchandising, creating a safe environment for customers and Team.
• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Merchandised displays to showcase new and best seller Products.
• Conducted regular performance reviews, setting objectives and targets for individual team members.

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• Trained new employees on company policies, customer service excellence, and sales techniques.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Oversaw daily operations, including opening and closing procedures, to maintain store standards.
• Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
• Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.

• Achieved service time and quality targets.
• Assisted with visual merchandising and provided productive feedback.
• Utilised exceptional customer service skills to create welcoming atmosphere for visitors.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Worked flexibly across multiple customer access points.

• Successfully increased sales by keeping customers updated on the latest offers and product releases.
• Assisted customers with wide selection of products and services.
• Shared new products and promotions with customer to encourage sales.
• Handled returns and exchanges with a focus on customer satisfaction, adhering to company policies.