Sonali Jadhav

Technical Writing Team Lead

• Led team of 40+ across India and Manila for 11 product teams in various shifts.
• Handled escalations, QA bug analysis, metrics, and capacity management.
• Led launch projects, prioritized tasks, and utilized Brightspot for content management.
• Streamlined ServiceNow content, maintained release notes, and proposed improvements.
• Developed metrics, organized team events, and documented new APIs.
• Created integration guides and managed API onboarding.

PMO Lead

• Led team of 10+ members and managed offshore footprint expansion.
• Managed financial and resource management processes, ensuring compliance.
• Performed program forecast and budget, and facilitated client meetings.
• Handled financials, resourcing, forecasting, and SLA adherence.
• Prepared reports and provided PMO process guidelines.

• Managed recruitment processes, including publication of open roles and onboarding coordination
• Conducted research on compensation benchmarks in Oil and Gas industry.

• Handled SAP database management and generated MIS reports
• Managed employee personal records and supported organizational changes.

• Managed client accounts and provided recruitment support
• Prepared MIS reports and conducted candidate screening.