Summary
Overview
Work History
Education
Skills
Languages
Salient Accomplishments
Accomplishments
Languages
Certification
Websites
Timeline
Generic
Sonali Kishore Rana

Sonali Kishore Rana

Bengaluru (Bangalore)

Summary

Dynamic Operations manager with over 13 years of finance experience at Mr. Cooper. Proven track record in team management and process improvement, achieving a 25% efficiency gain. Skilled in collaboration and report management, I successfully transitioned multiple subprocesses while fostering a culture of health awareness and continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

MR Cooper
Bengaluru (Bangalore)
05.2022 - Current
  • Over 3 years of experience as an Operations Manager managing the Loss Mitigation (CMOD team - centralized modification).
  • Managed a team of 124 employees, both in Bengaluru (Bangalore) and Chennai, comprising 8 team leads, 1 assistant manager, and the rest of the agents.
  • Improving overall productivity by 20% through effective coaching and performance management.
  • There has been an efficiency gain of 25%, due to which we are able to manage working on six new additional subprocesses with the existing headcount, without adding any new headcount.
  • Collaborated with cross-functional teams to streamline the upstream and downstream processes.
  • Good collaborations with the onshore counterpart resulted in additional tasks assigned to the team.
  • Transitioned 9 sub-processes in 2023 and 3 sub-processes in 2024.
  • The pre-trial process was transitioned in 2023 (indexing, processing, FE UW, BE UW).
  • Initiated a committee called the VOICE Committee, which conducts health awareness among the entire servicing team.
  • Awarded the Unsung Hero for 2023 from the entire India MR Cooper annual function.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.

Team Leader

Ocwen Financial Corp.
Mumbai
03.2015 - 03.2022
  • Over ten years of finance experience encompassing loan servicing, quality, and service delivery.
  • Team Leader with experience working for Ocwen Financial Services in a leadership role, and expertise in coordinating and managing activities of loan servicing, loan acquisition, boarding and deboarding, loss mitigation, default servicing, and loan resolution processes.
  • Comprehensive understanding of the loan servicing and loan resolution process, having been a key member and driver in modification.
  • Managed investor loans on which investor approval is required prior to approving the loans for modification.
  • Managed the investor process for loss mitigation (centralized modification).
  • Managed the CFPB timeline reports and control reports for Los Mit (Centralized Mod).
  • Managed Modification UW process.
  • Proficient in Microsoft Office (Excel, Word, Access, and PowerPoint).
  • Strong analytical, problem-solving, and organizational skills, with the ability to take initiatives in identifying and resolving loan reconciliations and discrepancies.
  • Articulate communicator with flair for dealing with key stakeholders and clients at all levels.

Senior Underwriter

Ocwen Financial Corp.
Mumbai
01.2013 - 03.2015
  • Worked for the Loss Mit (Centralized mod).
  • Managed many control reports to avoid any audit findings.
  • Worked diligently to improve the process by identifying the process gaps.

Underwriter

Ocwen Financial Corp.
Mumbai
12.2011 - 12.2012
  • Joined Ocwen as a Loss Mitigation Modification Underwriter.
  • Worked with 100% quality and production.
  • Provided oversight to the loan resolution process in terms of modification.
  • I guided co-workers and peers to gain a better understanding of the process.

Education

Master’s - commerce

University of Mumbai
Mumbai, Maharashtra
03.2012

Bachelor of Commerce -

Nagindas Khandwala College
Mumbai, Maharashtra
03.2010

HSC -

Nagindas Khandwala College
Mumbai, Maharashtra
03.2007

SSC -

St Joseph’s High School
Mumbai, Maharashtra
03.2005

Skills

  • Collaboration
  • Team management
  • Timeline management
  • Report management
  • Training
  • Operations management
  • Process improvement
  • Policy creation
  • Multitasking
  • Project oversight
  • Health awareness initiatives
  • Automation
  • Identifying process gaps

Languages

Proficient in English

Salient Accomplishments

  • Received 100% quality award at Ocwen Financial Solutions, Pvt Ltd.
  • Best team lead award in the 3rd quarter of 2019

Accomplishments

  • Awarded as Unsung Hero for initiating a committee called 'VOICE' for the entire India servicing team

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Certification

  • I have Green belt certification

Timeline

Operations Manager

MR Cooper
05.2022 - Current

Team Leader

Ocwen Financial Corp.
03.2015 - 03.2022

Senior Underwriter

Ocwen Financial Corp.
01.2013 - 03.2015

Underwriter

Ocwen Financial Corp.
12.2011 - 12.2012

Master’s - commerce

University of Mumbai

Bachelor of Commerce -

Nagindas Khandwala College

HSC -

Nagindas Khandwala College

SSC -

St Joseph’s High School

Similar Profiles

CREATE PROFILE
Sonali Kishore Rana