Sonali Luthra
Customer Senior Representative
uttar pradesh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
04.2017 - 02.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
- Tracked customer service cases and updated service software with customer information.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Lead Generation Executive
Equipment Planet
03.2016 - 03.2017
- Streamlined processes for efficient lead management, improving follow-up times and conversion rates.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Set up appointments with interested customers according to schedule availability.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Utilized sales techniques to build customer interest and close sales.
Education
MBA -
BHARATI VIDYAPEETH UNIVERSITY
New Delhi, India 04.2001 -
BACHELOR OF COMMERCE, India -
SCHOOL OF OPEN LEARNING, DELHI UNIVERSITY
NEW DELHI 04.2001 -
High School Diploma -
SPRING MEADOWS PUBLIC SCHOOL
NEW DELHI, India 04.2001 -
Skills
Decision-Making
Coordination
Product and service solutions
Product Recommendations
Direct Sales
Live chat support
Client Relations
Time management abilities
Lead Generation
Product Knowledge
Microsoft PowerPoint
Problem-Solving
Timeline
Customer Service Representative
Concentrix
04.2017 - 02.2023
Lead Generation Executive
Equipment Planet
03.2016 - 03.2017
MBA -
BHARATI VIDYAPEETH UNIVERSITY
04.2001 -
BACHELOR OF COMMERCE, India -
SCHOOL OF OPEN LEARNING, DELHI UNIVERSITY
04.2001 -
High School Diploma -
SPRING MEADOWS PUBLIC SCHOOL
04.2001 -