Sonali Mehta
Mumbai
Summary
Seasoned healthcare operations manager with over a decade of experience in leading multi-disciplinary teams, driving sustainable growth, and ensuring high-quality patient care. Extensive background in project management and strategic planning, with a focus on enhancing business operations and delivering innovative healthcare solutions. Adept at managing complex projects, implementing industry standards, and improving patient satisfaction. Seeking to leverage expertise in a consulting role to drive strategic initiatives and optimize healthcare operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy Manager – MD's Office
Wockhardt Hospitals Pvt. Ltd.
Mumbai
02.2023 - Current
- Lead the development of strategic plans in alignment with the organization's mission, vision, and goals
- Conduct thorough analysis of internal and external factors affecting the organization's performance and future prospects
- Define clear objectives and key results (OKRs) to guide the organization towards success
- Establish performance metrics and KPIs to measure progress and success of strategic initiatives
- Work closely with cross-functional teams, including executives, department heads, and project managers
- Communicate strategic plans and objectives clearly across the organization to ensure alignment and understanding
- Identify potential risks and develop mitigation strategies to minimize impact on strategic goals
- Lead organizational change initiatives to ensure successful implementation of strategic plans
- Oversee the execution of strategic projects, providing guidance and support to project teams
- Monitor the progress of strategic initiatives and adjust plans as needed
- Develops and implements initiatives to streamline operations and reduce waste
- Prepare regular reports and presentations for senior management and stakeholders on the status of strategic goals
- Identifies and develops new business opportunities for the organization.
Deputy Manager – Hospital Administration
Wockhardt Hospitals Pvt. Ltd.
Mumbai
05.2016 - 02.2023
- Led multiple departments including Customer Care, Diagnostics, and Physiotherapy, support services ensuring efficient operations and high-quality service delivery
- Spearheaded projects to enhance business operations and service delivery, resulting in significant improvements in efficiency and patient outcomes
- Drove sustainable and profitable growth by focusing on patient-centric strategies
- Supported cross-functional business innovation and implemented NABL and NABH standards
- Developed comprehensive operational policies and ensured compliance with all statutory requirements
- Coordinated with departmental personnel to ensure adequate staffing, space, and facilities
- Prepared daily and monthly MIS reports and planned marketing activities for internal branding.
Assistant Manager – Hospital Administration
Wockhardt Hospitals Pvt. Ltd.
Mumbai
05.2016 - 10.2021
Manager - Hospitality and Administration
CIMS Hospital Pvt. Ltd.
Ahmedabad
07.2013 - 08.2015
- Responsible for supervising and managing various Support Service Department, of the hospital and ensuring their smooth functioning - Front office, Tele – operator, OPD, Patient guest relations, Legal Compliance, Kitchen and Cafeteria, Housekeeping Services, Patient Care services, Floor Managers, Security services, Linen and laundry, Pest Control services
- Implementation of JCI and NABH standards in respective departments.
Assistant Manager – IPD
CIMS Hospital Pvt. Ltd.
Ahmedabad
04.2012 - 07.2013
IPD Incharge
CIMS Hospital Pvt. Ltd.
Ahmedabad
08.2010 - 04.2012
Coordinator (Quality)
SAL Hospital
Ahmedabad
03.2010 - 07.2010
PRO/ FOA HCU
Sterling Hospital Pvt. Ltd.
Ahmedabad
10.2007 - 02.2010
Education
Master in Hospital and Healthcare Services -
Academy of Hospital Administration, Noida
01.2016
Post Graduate in Medico Legal Services -
Symbiosis University, Pune
01.2014
Post Graduate in Business Administration (Customer Relation Management and Operations) -
Symbiosis University, Pune
01.2010
Post Graduate in Hospital and Healthcare Management -
Symbiosis University, Pune
01.2008
Graduated in Science (Nutrition, Food Service Management and Dietetics) -
Bharthiar University, Tamil Nadu
01.2007
Skills
- Project Management
- Strategic Planning
- Leadership & People Management
- Revenue Management
- Quality Assurance & Compliance
- Customer Relations
- Operational Efficiency
- Business Innovation
Certification
- Internal Assessor - NABL
- Internal Assessor - NABH
- Lean Six Sigma Green Belt in Healthcare
Achievements
- Implemented digital prescription process for OPD, Emergency department and Marketing activity for Business Monitoring and Strategy.
- Launched new clinics, In house call center and developed HIMS in radiology for accurate statistics.
- Developed an online OPD waiting time monitoring system
Ongoing Projects
Part of development and implementing team
- A cutting-edge voice bot to optimize call center operations and enhance customer service functionality.
- Health Information System (HIS) implementation across multiple units
- Monitoring discharge patient leads, resulting in enhanced post-discharge care coordination and patient outcomes.
- End-to-end transcription of OPD paper digital format, for effectively preventing revenue leakage and improving operational efficiency.
Timeline
Deputy Manager – MD's Office
Wockhardt Hospitals Pvt. Ltd.
02.2023 - Current
Deputy Manager – Hospital Administration
Wockhardt Hospitals Pvt. Ltd.
05.2016 - 02.2023
Assistant Manager – Hospital Administration
Wockhardt Hospitals Pvt. Ltd.
05.2016 - 10.2021
Manager - Hospitality and Administration
CIMS Hospital Pvt. Ltd.
07.2013 - 08.2015
Assistant Manager – IPD
CIMS Hospital Pvt. Ltd.
04.2012 - 07.2013
IPD Incharge
CIMS Hospital Pvt. Ltd.
08.2010 - 04.2012
Coordinator (Quality)
SAL Hospital
03.2010 - 07.2010
PRO/ FOA HCU
Sterling Hospital Pvt. Ltd.
10.2007 - 02.2010
Master in Hospital and Healthcare Services -
Academy of Hospital Administration, Noida
Post Graduate in Medico Legal Services -
Symbiosis University, Pune
Post Graduate in Business Administration (Customer Relation Management and Operations) -
Symbiosis University, Pune
Post Graduate in Hospital and Healthcare Management -
Symbiosis University, Pune
Graduated in Science (Nutrition, Food Service Management and Dietetics) -
Bharthiar University, Tamil Nadu
- Internal Assessor - NABL
- Internal Assessor - NABH
- Lean Six Sigma Green Belt in Healthcare
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