SONALI MUNDHE
Pune
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
AADIFIDELIS SOLUTIONS PRIVATE LIMITED
Pune
04.2020 - 10.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Delegated work to staff, setting priorities and goals.
- Answered incoming calls and provided accurate information to customers.
- Developed positive relationships with customers while providing excellent service.
- Provided product and service information to customers.
- Listened effectively to identify problems and provide appropriate solutions.
Education
B COM - Banking and Financial Support Services
Baburaoji Gholap College
NEW SANGVI02-2023
Skills
- Staff Development
- Remote Team Management
- Workload Management
- Meeting facilitation
- Employee Scheduling
- Operational Excellence
- Customer Service
- Business Development
- Process Improvement
- Staff Management
- Cost Control
- Brand Management
- Lead Generation
- Problem-solving abilities
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Affiliations
- Arts
- Photography
- Yoga
- Writing
Timeline
Team Leader Manager
AADIFIDELIS SOLUTIONS PRIVATE LIMITED
04.2020 - 10.2024
B COM - Banking and Financial Support Services
Baburaoji Gholap College
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