Summary
Overview
Work History
Education
Skills
Interests
Read Positive thinking Book
Timeline
Generic

SONALI PASPOLA

Telecaller
Delhi

Summary

  • Worked in the AI processing unit, assisting in various technical and operational tasks related to AI system management and support.
  • Delivered continuous improvement strategies, process optimisation approaches and operational engineering support to management team.

Overview

3
3
years of professional experience
2
2
Languages

Work History

AI Process

Cogito
01.2023 - Current
  • Supported company growth by promoting services through positive word-of-mouth referrals from satisfied clients.
  • Assisted clients in designing unforgettable parties through expert recommendations on themes, decorations, and activities.
  • Collaborated with fellow performers to coordinate group routines and maintain consistency in character portrayals.
  • Built lasting relationships within the community by participating in local events and partnering with fellow businesses to expand the company''s reach.

Telecaller

AMS Comtel BPO
01.2022 - 01.2023
  • Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
  • Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.
  • Maintained detailed records of client interactions, updating customer information accurately in the database.

Education

Bachelor of Arts -

Delhi University
Delhi, India
04.2001 -

Higher Secondary Certificate (HSC) -

Delhi College
Delhi, India
04.2001 -

High School Diploma -

Delhi College
Delhi
04.2001 -

Skills

Improvisational skills

Interests

Listening Music

Read Positive thinking Book

Read Positive thinking Book

● Self-motivated and reliable.

● Good coordination ability. 

● Hard working.

● Discipline

● Adjustable

Timeline

AI Process

Cogito
01.2023 - Current

Telecaller

AMS Comtel BPO
01.2022 - 01.2023

Bachelor of Arts -

Delhi University
04.2001 -

Higher Secondary Certificate (HSC) -

Delhi College
04.2001 -

High School Diploma -

Delhi College
04.2001 -

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