Sonali Patel
Mumbai
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
Work History
Sales Manager
A&O Realty & Riddhi Siddhi Developer
Mumbai
03.2019 - Current
- Generating Real Estate Leads through various marketing channels.
- Acquiring Clients with products to be offered based on client needs, product option and costing.
- Constant research of new products being launched by various developers across Mumbai.
- Site Visit appointments, follow ups and closing clients.
- Assisting clients with leasing out their properties for best Rental Income.
- Making a strong network with other companies throughout Mumbai by attending Channel Partner Meets and through online research.
- Understanding legal documentation of projects and of Sale Agreements.
- Helping Clients with Loan formalities through different banks.
- Prepared MIS Data relevant to Clients and Sales.
- Closing deals with relevant projects.
- Handling Pre-sales Team as Team Leader.
- Responding to customer inquiries, issues, and providing excellent customer service.
- Monitoring, managing and maintaining the relationships with customers visiting site and the customer base assigned
- Understanding legal documentation of projects and of Sale Agreements
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in operations.
- Excellent analytical and problem-solving skills with ability to translate data into actionable insights.
Counselor of Real Estate
Platinum One Business Solution
Mumbai
09.2017 - 03.2019
- Handling customer queries via calls and emails and provide the first-hand information about all the projects to the prospective clients.
- Generating interest in the minds of the prospective clients and thereby ensuring maximum walk-ins for the respective projects.
- Completing lead management from different marketing sources and keeping track of all the leads.
- Regular follow-ups are done with the prospective clients to check their current interest, thereby, ensuring that the leads are not lost.
- Maintaining up-to- date knowledge of industry developments and involvement in networks.
- Excellent interpersonal relationship building skills.
Customer Service Manager
Nykaa
Mumbai
12.2014 - 07.2017
- Handling NDR process by calling the customers for appropriate alternates to convert pending orders in to successful delivery.
- Mail communication in cases of calls not responded or reachable to customers and forwarding received information to logistics partners.
- Outbound and inbound calls process both.
- Coordination with logistics partner for fastest delivery by pushing them hard through calls or mail communication.
Education
Bachelor of Commerce - Commerce
Lala Lajpat Rai College of Commerce And Economics
Mumbai03-2014
High School Diploma -
Convent Girls’ High School
Prabhadevi Mumbai03-2009
Skills
- National account management
- Strategic Planning
- Key account development
- Solution selling
- Order Management
- Pipeline Management
Timeline
Sales Manager
A&O Realty & Riddhi Siddhi Developer
03.2019 - Current
Counselor of Real Estate
Platinum One Business Solution
09.2017 - 03.2019
Customer Service Manager
Nykaa
12.2014 - 07.2017
Bachelor of Commerce - Commerce
Lala Lajpat Rai College of Commerce And Economics
High School Diploma -
Convent Girls’ High School
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