SONALI PRAVA DAS
KENDRAPADA
Summary
Accomplished Senior Customer Officer with a proven track record at Millenium Service Centre, driving operational improvements and significantly enhancing customer satisfaction. Expert in CRM software and adept at executive team leadership, I excel in complaint resolution and fostering positive customer experiences. Achieved notable profit increases through strategic problem-solving and staff motivation.
Overview
3
3
years of professional experience
Work History
SENIOR CUSTOMER OFFICER
Millenium service Centre
kendrapada
11.2024 - Current
- Handled customer inquiries and concerns, ensuring timely resolution and satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Coordinated transport of required parts and allocated technicians to customer locations based on needs.
- Mentored team members, maintained customer correspondence data, and consistently upheld excellent attendance.
- Provided a positive customer experience and Handling complex customer issues.
- Drove operational improvements which resulted improved profit to the service centre.
- Evaluated employee job performance and motivated staff to improve productivity.
CUSTOMER OFFICER
Tulasi Refrigation
kendrapada
10.2021 - 10.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Led team engagement to assist cross-functional departments and achieve goals.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BACHELOR OF ARTS -
DERABISH COLLEGE
06-2021
POST GRADUATE DIPLOMA - COMPUTER APPLICATION
01.2019
Skills
- Executive support
- Executive team leadership
- Complaint handling
- Customer satisfaction measurement
- CRM software
- Complaint resolution
- Skilled multi-tasker
Disclaimer
I do here by declare that all the above information are true and correct to the best of my knowledge.
Timeline
SENIOR CUSTOMER OFFICER
Millenium service Centre
11.2024 - Current
CUSTOMER OFFICER
Tulasi Refrigation
10.2021 - 10.2024
BACHELOR OF ARTS -
DERABISH COLLEGE
POST GRADUATE DIPLOMA - COMPUTER APPLICATION
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