Summary
Overview
Work History
Education
Skills
Timeline
Intern

Sonali Pundir

Fraud Analyst
Mussoorie

Summary

Motivated Fraud Analyst touting four years of expertise investigating suspicious activity for Barclays company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fraud Analyst position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Fraud Analyst

Barclays
Noida
05.2019 - 10.2023
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Developed and implemented procedures to detect and prevent fraud.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Evaluated customer data to identify and prevent fraudulent activities.

Customer Service Associate

Amazon
Noida
07.2017 - 05.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customer feedback to management and identified areas of improvement for products and services.

Education

High School -

Convent of Jesus And Mary Hampton Court
Mussoorie
03.2009 - 05.2013

Bachelors Of Computer Applications -

Institute of Technology And Management
Dehradun
06.2014 - 06.2017

PCM

Central School of Tibetans
Mussoorie
06.2013 - 06.2014

Skills

Fraud detection

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Timeline

Fraud Analyst

Barclays
05.2019 - 10.2023

Customer Service Associate

Amazon
07.2017 - 05.2019

Bachelors Of Computer Applications -

Institute of Technology And Management
06.2014 - 06.2017

PCM

Central School of Tibetans
06.2013 - 06.2014

High School -

Convent of Jesus And Mary Hampton Court
03.2009 - 05.2013
Sonali PundirFraud Analyst