Sonali Rai
Gurugram
Summary
Customer Relations Executive at Abante Integrated Management Services Location: Elan Epic, Gurugram, Haryana, India | Joined Feb 2024 | Worked as a Customer Service Executive at TSR TRADING PRIVATE LIMITED from Aug 2022 to Jan 2024 | Graduated with a Bachelor of Commerce (B.Com) | Diploma in Hospitality and Aviation from Frankfinn Institute of Airhostess Training About Me: Dynamic and results-driven Customer Relations Executive with a diverse background in commerce, hospitality, and aviation. Equipped with a solid foundation in business studies and specialized training in hospitality and aviation from Frankfinn Institute of Airhostess Training. Passionate about delivering exceptional service and building strong client relationships to drive business growth. With a keen eye for detail and a commitment to excellence, I excel in understanding and addressing the unique needs of clients across various industries.
Overview
2
2
years of professional experience
Work History
Customer Relations Executive
Abante Integrated Management Services
Gurugram
02.2024 - Current
- At Abante Integrated Management Services, I leverage my diverse skill set and industry knowledge to provide personalized solutions that exceed client expectations
- By integrating my background in hospitality and aviation with my expertise in customer relationship management, I contribute to the company's success by delivering unparalleled service and fostering long-term client loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Executive
TSR TRADING PVT LTD
Greater Noida
08.2022 - 01.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Processed orders accurately and efficiently in accordance with company policies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Assisted customers with product returns or exchanges according to established guidelines.
Education
Bachelor of Commerce - BCom - Business Administration and Management, General
Amity University Online
01.2024
Diploma - Hospitality and aviation
Frankfinn institute of airhostess training
10.2023
Intermediate - Commerce
Jawahar Navodaya Vidyalaya (JNV)
04.2021
Skills
- Customer Relationship Management
- Client Retention Strategies
- Effective Communication
- Problem Resolution
- Revenue Growth Initiatives
- Team Collaboration
- Market Research & Analysis
- Adaptability & Flexibility
Career Objective
Passionate about connecting with fellow professionals to share insights and explore collaboration opportunities. Whether it's discussing industry trends, sharing best practices, or exploring potential partnerships, I'm always open to connecting with like-minded individuals.
Languages Known
English, Hindi, Gujarati, Urdu
Timeline
Customer Relations Executive
Abante Integrated Management Services
02.2024 - Current
Customer Service Executive
TSR TRADING PVT LTD
08.2022 - 01.2024
Bachelor of Commerce - BCom - Business Administration and Management, General
Amity University Online
Diploma - Hospitality and aviation
Frankfinn institute of airhostess training
Intermediate - Commerce
Jawahar Navodaya Vidyalaya (JNV)
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