SONALI RAMSUNDAR
Trade Finance Professional
Mumbai
Summary
Results-oriented Banking Leader with 19 years of experience in operations optimization, client management, trade finance, and product cross-selling. Expertise in executing strategic growth initiatives, ensuring regulatory compliance, and analyzing financial trends. Skilled in process improvement and team leadership to enhance customer satisfaction.
Overview
2
2
Certificates
24
24
years of professional experience
Work History
Business Analyst- Trade SME - Program Manager
QualityKiosk Technologies
Mumbai, Maharashtra
10.2023 - Current
- Evaluating business processes, Formulating requirements, Proposing areas for improvement and Finalising Functional solutions.
- Driving Business Processes Optimization Strategies.
- Managing Business requirements through formulation of BRDs and User Stories
- Manging implementation of new process enhancements and implementing new functionalities introduced in the industry.
- Facilitated stakeholder workshops to define requirements, risks, and implementation steps.
- Prepared executive presentations summarizing findings, recommendations, and decision points.
- Monitored project progress, resolved issues, and ensured alignment with client objectives.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
- Managing new resource identification , review, selection and training.
Compliance and Control Testing SME
Janaswamy Associates
Mumbai, Maharashtra
07.2021 - 10.2023
- Managed business process transformation in collaboration with Operations and Technology in a timely manner.
- Managing concurrent audit requirements and regulatory reporting requirements for the banks.
- Executed a risk-based compliance testing program to assess compliance performance, with a focus on TBML and FEMA regulations.
- Executed annual compliance testing procedures to identify potential issues early on and proactively address them.
- Managed annual compliance testing and governance over identified issues, and agreed on corrective action plans.
Associate Manager, Premier Trade Services
Standard Chartered Bank
Mumbai, Maharashtra
01.2019 - 06.2021
- Coordinated data requirements across operations teams for timely and accurate submissions to auditors and regulators.
- Managing data requirements between various operations teams to ensure timely and accurate data submission to auditors and regulators.
- Supported Head of Trade Service on ongoing projects and collaborated with Business Unit ORM for seamless data submission.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
Associate Manager, Client Service Group
Standard Chartered Bank
Mumbai, Maharashtra
09.2016 - 12.2018
- Priority Transaction Manager for trade finance processing for corporate clients.
- Driving digital channel banking adoption for trade finance online banking platform.
- Managing payments for clients, including RTGS (R41/R42 types) clearing, as well as DD/PO, NEFT.
- Handled client queries and complaints from PREMIER, TTO, and COMO clients to ensure remediation and avoid escalation.
- Managed the service delivery process for the transaction banking domain for corporate clients.
- Managed client feedback through visits and dipstick feedback, as well as provided strong support to relationship managers and the sales team.
- Improved service delivery through client feedback analysis and governance on identified corrective actions.
- Managed the client onboarding process.
Customer Owner , Global Transaction Services
Citicorp Securities India Private Limited
Mumbai, Maharashtra
08.2015 - 09.2016
- Supported Trade Finance ELC customers of Citibank by providing guidance on transaction processes and requirements.
- Managed Customer Advisory for various import shipping documents, invoices, and certificates to resolve discrepancies in documents submitted to the bank.
- Coordinated with relationship managers, operations, and clients to support cross-border financing transactions.
- Improved workflow efficiency by standardizing review steps and escalating exceptions promptly for resolution.
- Managed timely resolution of overdue client submissions related to trade transactions while maintaining strong client relationships.
Transaction Analytics and Client Servicing
Standard Chartered Bank
10.2007 - 06.2011
- Provided post transaction client feedback for improving TAT and customer experience while lending support to the coverage team.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built relationship with client relationships at risk by addressing their concerns, providing digital banking solutions, and driving service issue remediation based on customer feedback. Analysis.
- Coordinated with stakeholders to implement client requirements on schedule.
Customer Owner, Global Transaction Services
Citicorp Global Services Limited
Mumbai, Maharashtra
07.2002 - 09.2007
- Successfully increased cross sales for Transaction banking group.
- Advised customers on various Import Trade transactions in terms of regulations, including UCP, URC, FEMA, and banking practices.
- Managed various corporate banking queries, including Domestic accounts, Cash management, Fund transfers, Local and International Trade, Channel finance.
- Managed corporate banking queries, addressing domestic accounts, cash management, fund transfers, and local and international trade to enhance client satisfaction.
- Investigated client queries and ensured timely resolution.
- Conducted root cause analysis of operational errors, implemented corrective measures to reduce customer complaints, and educated clients on banking services to improve overall experience.
- Resolved client questions to enhance customer satisfaction, trained new recruits, and handled critical notices of Regulatory bodies like income tax, sales tax, and banking ombudsman.
Education
Bachelor of Commerce -
K.C. College
MumbaiSkills
Trade Finance & Payment
Business Requirement Analysis
Project Management
Business Process Transformation
Regulatory Compliance
Control testing governance
KPI tracking
Complex Problem Solving
Manage Client Relationship
Stakeholder management
Operations management
Attention to detail
Accomplishments
- Successfully transformed the bulk of customer information at Standard Chartered Bank from paper-based to digital channels for RTGS/NEFT, resulting in the reduction of delivery and logistical costs of the bank.
- Diligently improved client serviceability through Echannel optimization that reduced the waiting time of customers in the bank.
- Enhanced client service experience in Standard Chartered Bank by collaborating with stakeholders to address e2e client service issues and ensure all client services meet on time.
- Effectively migrated the Supply Chain clients to digital channel at the bank for transaction confirmation reports, thereby reducing the delivery/logistical costs of the bank.
- Successfully automated Manually initiated MIS in Standard Chartered Bank to enhance its client experience.
- Efficiently developed MIS for monitoring Service Level Agreements for Citibank.
- Meticulously implemented the Interactive Voice Support System in the bank that helped in resolving most of the customer queries online.
- Successfully saved major refund and write off for Citibank.
Certification
CBAP - Certified Business Analysis Professional
PERSONAL DETAILS
- Date of Birth: 15th September 1978
- Address: 1101 Anvaya, 11th Floor, Telang Road, Matunga , Mumbai 400 019.
Timeline
ISTQB
03-2026
Business Analyst- Trade SME - Program Manager
QualityKiosk Technologies
10.2023 - Current
CBAP - Certified Business Analysis Professional
03-2023
Compliance and Control Testing SME
Janaswamy Associates
07.2021 - 10.2023
Associate Manager, Premier Trade Services
Standard Chartered Bank
01.2019 - 06.2021
Associate Manager, Client Service Group
Standard Chartered Bank
09.2016 - 12.2018
Customer Owner , Global Transaction Services
Citicorp Securities India Private Limited
08.2015 - 09.2016
Transaction Analytics and Client Servicing
Standard Chartered Bank
10.2007 - 06.2011
Customer Owner, Global Transaction Services
Citicorp Global Services Limited
07.2002 - 09.2007
Bachelor of Commerce -
K.C. College