Sonali Rodagi
Bengaluru
Summary
Dedicated Customer Support Associate with experience in providing timely and accurate customer assistance through calls, chats, and emails. Skilled in conflict resolution, order management, and maintaining service quality standards. Committed to delivering positive customer experiences and building long-term customer trust.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Gharsoaps Yeh Mera India
08.2024 - Current
- Resolved customer queries via phone, chat, and email with accuracy and empathy
- Assisted customers with orders, deliveries, refunds, returns, and Prime-related issues
- Followed company policies and quality standards to ensure first-contact resolution
- Handled customer queries via chat, email, and phone.
- Resolved issues related to orders, deliveries, refunds, returns, replacements, and cancellations
- Coordinated with internal teams, delivery partners, and vendors to ensure timely resolution
- Provided accurate information on policies, payments, promotions, and service guidelines
- Maintained detailed records of customer interactions using CRM systems
- Ensured first-contact resolution while meeting TAT, CSAT, and quality benchmarks
- Managed high-pressure situations with empathy and professionalism.
- Customer Support & Service Excellence
- Order Management & Issue Resolution
- Refunds, Returns & Escalations
- Chat, Email & Voice Support
- CRM Tools & Documentation
- Communication & Active Listening
- Time Management & Multitasking
Education
Bachelor of Science - CHEMISRTY
Gulbarga University
Gulbarga, India01-2027
High School Diploma - Pharmacy
Banglore University
Kalaburagi03-2021
Skills
- CSA (Customer Support Associate) Customer Support Executive Customer Service Representative Chat Support Email Support Inbound & Outbound Support BPO & KPO Operations E-commerce Support Order Management & Support CRM Tools Ticket Management System Escalation Handling Customer Satisfaction (CSAT) First Call Resolution (FCR) Average Handle Time (AHT) Service Level Agreement (SLA) Compliance
Certification
- Certified [Pharmacist], [Medplus] - [2022]
- Certified [CSA ] [Gharsoaps] - [2024-25-26]
Drawing, Listening music, Sports
1. Drawing:
I enjoy drawing because it allows me to express my creativity and focus my mind. Sketching or doodling helps me relax and also improves my attention to detail.
2. Listening to Music:
Listening to music is one of my favorite pastimes. It helps me unwind, stay motivated, and even inspires me when I’m working on creative tasks or problem-solving.
3. Sports:
I like participating in sports as it keeps me active, improves my teamwork skills, and teaches me discipline. Whether it’s playing casually or following professional sports, I enjoy the energy and strategy involved.
Additional Information
- Retail Pharmacist with 1 Year Experience in Medical Store Operations.
- Experience handling Prescription & OTC medicine dispensing
- Patient counseling and customer support
- Inventory, expiry & stock management
- Billing and pharmacy records
- Regulatory compliance
Languages
KANNADA
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Gharsoaps Yeh Mera India
08.2024 - Current
Bachelor of Science - CHEMISRTY
Gulbarga University
High School Diploma - Pharmacy
Banglore University