HCM
Sonali Saluja
Program Coordinator
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
17
17
years of professional experience
3
3
Languages
34
34
years of post-secondary education
Work History
Project Coordinator
Iron Systems India Pvt Ltd
01.2022 - Current
- I have gained valuable experience in overseeing and supporting projects to successful completion
- Worked closely with Delivery managers to develop project schedules, ensure team members have the necessary resources, and coordinate communication with stakeholders
- Worked on a team of 6 project coordinators in a busy payroll firm
- Prepared Excel spreadsheets, reports, and PowerPoint decks for 130+ meetings between cross-functional team members
- Used conflict resolution skills to resolve disputes between employees, clients, and vendors
- Regularly educated 150+ employees in the correct interpretation of all project plans
- Managed budget for 3 projects valued at over $3.5 Million per month each.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
Virtual Customer service associate
Amazon India
03.2018 - 01.2022
- Handled various mediums of contact like emails and Messages for the North American market
- Cross-trained on different product segments like Kindle, Alexa, and e-readers
- Cross-trained in the Indian market to support the peak business time
- Troubleshot and resolved online ordering issues and concerns
- Responded to website and email inquiries within 10 minutes
- Answered live online chats
- Helped customers navigate the website to order products online
- Processed orders, monitored back-orders, invoiced, and followed shipping procedures
- Developed and maintained knowledge of evolving products and services
- Resolved customer complaints
- Maintained a positive and professional attitude toward customers
- Selected as Trainer on Demand profile for 3 months
- Worked closely as Trainer on Demand
- Facilitated the IT onboarding for new hires
- Managed the login and login reports for the new hires
- Managed and approved leaves for the new hires
- Scheduled classroom teach-back and online courses
- Tracked attendance and progress against goals for each participant
- Regularly caught up with new hires to communicate their progress and understand if they are facing any issues with understanding the content delivered during training
- Closely monitored their performance during the partial production phase and provided feedback when needed
- Resolving conflicting situations in teams
- Ensured timely handover for the employees who complete training courses on time to operations.
Sr.Executive
Aegis (Airtel National Escalation Team)
11.2011 - 11.2012
- Handled social networking sites of Bharti Airtel (Twitter & Facebook)
- On a daily basis, replied to the customer on social media and fetched escalation from them
- Did allocations and ensured resources are utilized optimally
- Provided end-to-end resolution to customers' queries, requests, and complaints
- Took care of daily attendance sheets filling for team members
- Mentored new joiners for their work
- Kept track of daily activities performed by other team members
- Briefed and shared feedback team members a with team members.
Associate Consultant
CAPGEMINI Consulting India Pvt. Ltd
03.2007 - 11.2010
- Did extensive research about different financial instruments from various sources
- Analyzed them and captured the utmost relevant information in the system.
- Met stringent project deadlines
- Took care of weekly time sheets filling for team members
- Acted as a spokesperson for Projects Learning and Development Programs and planning for providing various training programs for the project members
Education
BSc. E-com (Hons.) -
Burdwan University
Passed from Bidhan Chandra Institute for Girls - undefined
10th - undefined
DAV MODEL
MBA - Marketing (Major), Systems (Minor)
Institute of Business Management & Research
undefined
Skills
Financial Acumen
undefinedAccomplishments
Awarded 'Project Star' for Quarter 1, 2010 in Capgemini India Pvt. Ltd.
Software
SAP Payroll
Time Management
Interests
Music
Reading Books
Timeline
Project Coordinator
Iron Systems India Pvt Ltd
01.2022 - Current
Virtual Customer service associate
Amazon India
03.2018 - 01.2022
Sr.Executive
Aegis (Airtel National Escalation Team)
11.2011 - 11.2012
Associate Consultant
CAPGEMINI Consulting India Pvt. Ltd
03.2007 - 11.2010
BSc. E-com (Hons.) -
Burdwan University
Passed from Bidhan Chandra Institute for Girls - undefined
10th - undefined
DAV MODEL
MBA - Marketing (Major), Systems (Minor)
Institute of Business Management & Research
Professional Highlights
- Iron Systems India Pvt Ltd, 01/24/22, Present, Project Coordinator, Develop project schedules, Ensure team members have necessary resources, Coordinate communication with stakeholders
- Amazon India, 03/2018, 01/2022, Virtual Customer service associate, Troubleshoot and resolve online ordering issues, Respond to website and email inquiries, Answer live online chats, Help customers navigate the website, Process orders and monitor back-orders, Develop and maintain knowledge of products and services, Resolve customer complaints, Maintain positive and professional attitude toward customers
- Aegis, 11/11, 11/30, Sr.Executive, Handle social networking sites of Bharti Airtel, Reply to customer on social media, Allocate resources optimally, Share reports with management, Provide end-to-end resolution to customers' queries, Take care of daily attendance sheets, Mentor new joiners, Keep track of daily activities, Share updates with clients, Brief team members about new updates, Share feedback with team members
- CAPGEMINI Consulting India Pvt. Ltd, 03/2007, 11/2010, Associate Consultant, Do extensive research about different financial instruments, Analyze and capture relevant information, Provide quantity with highest level of quality, Meet project deadlines, Take care of weekly time sheets, Act as spokesperson for Projects Learning and Development Programs, Keep track of daily activities
Professional Highlights
- Iron Systems India Pvt Ltd, 01/24/22, Present, Project Coordinator, Develop project schedules, Ensure team members have necessary resources, Coordinate communication with stakeholders
- Amazon India, 03/2018, 01/2022, Virtual Customer service associate, Troubleshoot and resolve online ordering issues, Respond to website and email inquiries, Answer live online chats, Help customers navigate the website, Process orders and monitor back-orders, Develop and maintain knowledge of products and services, Resolve customer complaints, Maintain positive and professional attitude toward customers
- Aegis, 11/11, 11/30, Sr.Executive, Handle social networking sites of Bharti Airtel, Reply to customer on social media, Allocate resources optimally, Share reports with management, Provide end-to-end resolution to customers' queries, Take care of daily attendance sheets, Mentor new joiners, Keep track of daily activities, Share updates with clients, Brief team members about new updates, Share feedback with team members
- CAPGEMINI Consulting India Pvt. Ltd, 03/2007, 11/2010, Associate Consultant, Do extensive research about different financial instruments, Analyze and capture relevant information, Provide quantity with highest level of quality, Meet project deadlines, Take care of weekly time sheets, Act as spokesperson for Projects Learning and Development Programs, Keep track of daily activities
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